Business Letters & Memos
A short, informal message usually sent within a company.
What is a memorandum?
This involves the enhancement a business makes to please its customers.
What is customer service?
A private local area network used within the home or workplace.
What is intranet?
To harm a reputation.
What is to discredit?
The ability to influence others.
What is leadership?
The action of purchasing items by a customer.
What is product buying?
When the speaker encourages the audience to take action.
What is a motivational presentation?
The location of items in relation to one another.
What is proximity?
The main paragraphs of a letter or memo.
What is the body?
Answering the phone promptly.
What is telephone etiquette?
Electronic messages delivered through the internet.
What is email?
The root word in inconceivable.
What is conceive?
A leadership style in which the leader makes all decisions on their own with little to no input from others.
What is authoritative?
This should contain a main point, support, and application.
What is the body of a presentation?
A group of people watching or listening to a performance or reading a published work.
What is the audience?
Any book, article or document before it is printed.
What is a manuscript?
The opening statement of the letter or memo.
What is the salutation?
Ideas concerning what will happen in the future.
What are expectations?
Electronic system storing and transferring voice messages.
What is voicemail?
To examine information, explain, or interpret.
What is analyze?
This leadership style encourages group participation.
What is participative?
Allows the expression of thoughts and feelings without speaking.
What is nonverbal communication?
This is what a speaker wants the audience to walk away with or remember.
What is the main point?
The form of communication that is most familiar; occurs when one speaks or is spoken to.
What is verbal communication?
What is a field report memo?
This process involves the six essential steps needed in order to provide superior customer service.
What is the customer service cycle?
When you communicate using voice, data and other signals across a distance.
What is telecommunications?
Vocabulary related to class assignments and exercises.
What is academic language?
This leadership style occurs in groups in which no one takes a leadership position.
What is abdicratic?
The unfair treatment of people on the basis of characteristics.
What is discrimination?
What is a formal presentation?
A noun phrase which is replaced by a pronoun.
What is an antecedent?
Often short and friendly, this is the final statement showing the author's gratitude for the reader's time.
What is the closing?
Enrolling customers in a frequent buyers' program to allow them to earn points toward incentives.
What is customer loyalty?
A conference call involving two or more sites or meeting areas.
What is video conferencing?
An element added to the end of a word.
What is a suffix?
What is laissez-faire?
An individual or group who ends or originates messages.
Who is the sender?
Meetings between different locations occurring by way of special telephone connections.
What is audio conferencing?
When the speaker anchors their point to certain locations in the room or on the stage.
What is visual paragraphing?