Types of communication
Communication within oneself, inner thoughts and beliefs that affect feelings and behaviours
What is intrapersonal communication?
What does SOLER stand for?
Sit facing patient
Open body language
Lean towards them
Eye contact
Relax
open self or arena
what is known to self and others
define caring
intentional human action characterized by commitment and a sufficient level of knowledge and skill supporting the basic integrity of the client; caring is an ethical responsibility.
open ended questions
questions that encourage client to take the initiative
Cyclic, reciprocated, interactive communications influenced by culture, values, and cognition
What is interpersonal communication?
list 3 environmental factors that contribute to a positive self concept
stable home, sports, success in school, success in work, praise, support
what is known by other but not by self
define empowerment
assists the client to take charge of his/her own life
closed ended questions
narrows the focus to a single answer (e.g. yes or no); useful in emergency
Content dimension
list 3 environmental factors that contribute to a negative self concept
poverty, dysfunctional parenting, loss of parent, lack of education, lack of literacy
hidden self or facade
what is known by self but not by others
define empathy
ability to be sensitive to and communicate understanding of the client's feelings, crucial characteristic of a helping relationship
focused questions
requires more than a yes or no but limits the topic being addressed
relationship dimension
What is non-verbal communication?
describe the different problem-solving styles
o Avoidance
o Competition
o Collaboration
o Accommodation
unknown self
what is unknown to self and others
define veracity
being truthful; client expecting the truth
what is communication
transmission of information, essential characteristics of human functioning, life long process in nursing
factors that influence how the message is perceived
What is metacommunication?
con’s of EHR (Electronic Health Records) and computerized technology
data breeches, outages, glitches, privacy concerns, hacking concerns, cost, maintenance, requires training, depersonalization
4 sections of Johari's window
what is open, blind, hidden, unknown
define confidentiality
protection of private information
Four sequential phases of the nurse-client relationship
1. Pre-interaction Phase
2. Orientation Phase (engagement, assessment)
3. Working Phase (planning, implementation)
4. Termination Phase (evaluation)