Representing Infor
Thanking the customer, using positive language, and showing interest in our clients' issues are examples of this.
What is Courtesy?
This is exhibited by taking sufficient time to understand the client's needs
What is Patience?
This learning preference includes the use of discussions, stories, and lecture.
What is Aural/Auditory?
These questions only require a simple response
What is a closed question?
You can demonstrate three mind levels with this.
What is iceberg?
Handling a situation before it is a problem
What is being proactive?
Remaining composed, even when facing significant challenges.
What is a Calming Presence?
This learning preference includes the use of lists, notes, and text in many formats.
What is Read/Write?
This type of question often has a negative connotation.
What is a loaded question?
This is a level of mind in the Iceberg theory where culture exists.
What is unconscious mind?
Completing work properly, well, and thoroughly.
What is conscientiousness?
A communication skill that inspires client confidence and helps them move in the right direction.
What is Positive Language?
This learning preference includes the use of senses, examples, case studies, and trial and error.
What is Kinesthetic?
A line of questions to help clarify information.
What is funneling?
In this kind of culture messages are not as explicit, the meaning of a message is carried by body language, facial expressions and intonation. People use more metaphors.
What is high context culture?
The five P's of being proactive
What are Predict, Prevent, Plan, Participate, and Perform?
Looking for subtle clues about the client's emotions, patience level, and personality to help keep interactions positive and focused.
What is Reading Clients?
This learning preference includes the use of charts, graphs, diagrams, and maps.
What is Visual?
It is important to take this action because initial answers can be incomplete or contradictory.
What is follow-up?
In this dimension goal and task at hand is clear, people participate actively in meetings and make their points with conviction. People are comfortable with conflict and confrontation.
What is direct?