When handling a scheduling mix-up with a client, what is recommended?
a. have a third party weigh in
b. cancel the appointment
c. never argue and always be polite
d. avoid discussing the issue
Never Argue and always be polite.
A bound collection of photos and documents that reflect skills and accomplishments in your field.
a. employment portfolio
b. resume
c. brochure
d. employment notebook
employment portfolio
A substance created by ancient Egyptians from a mixture of ground galena, sulfur and animal fat.
a. perfume
b. lipstick
c. kohl
d. henna
kohl
To have a successful business, this should be a top priority in the allotment of funds.
a. interview potential employees
b. meet payroll obligations
c. keep accurate inventory
d. develop an image
meet payroll obligations
One reason for entering into a partnership agreement.
a. many stockholders
b. consolidated debt
c. more clients
d. have capital for investment
have capital for investment
The act of successfully sharing information between two people, or groups of people.
a. mutual respect
b. mirroring
c. effective communication
d. reflective communication
effective communication
What photos should Dani include in her portfolio?
a. family pics
b. inspiration photos of styles
c. candid shots taken as she performed services
d. before and after shots of services she has performed
before and after shots of services she has performed
Kosmeticos, meaning skilled in the use of cosmetics is a word from this origin.
a. Egyptian
b. Greek
c. East Indian
d. Russian
Greek
A salon that is owned and operated by an individual.
a. partnership
b. individual ownership
c. chain salon
d. booth rental
individual ownership
This should be reflected in your location selection when you are opening a new business.
a. primary clientele
b. future goals
c. commute time
d. personal preferences
primary clientele
When making recommendations to a client regarding hair style or color, what criteria should be used?
a. lifestyle, daily schedule and occupation
b. lifestyle, face shape and hair type
c. hair type, body type an lifestyle
d. face shape, occupation and complexion
lifestyle, face shape and hair type
Having good test-taking strategies is described as being what?
a. test-capable
b. employable
c. test-wise
d. educated
test-wise
Which Queen erected a personal cosmetics factory next to the Dead Sea?
a. Cleopatra
b. Nefertiti
c. Victoria
d. Elizabeth
Cleopatra
Good business operations require a simple and efficient what?
a. record system
b. social network
c. price list
d. reception area
record system
The preheat-perm method was introduced in this year.
a. 1932
b. 1938
c. 1931
d. 1935
1931
Listening to a client and repeating in your own words what you think they are telling you.
a. attentive feedback
b. question and answer
c. reflective listening
d. productive communication
c. reflective listening
The average amount of time an employer will spend scanning a resume.
a. 60 seconds
b. 20 seconds
c. 10 seconds
d. 2 minutes
20 seconds
In ancient Rome, what color did poor women use to dye their hair to indicate their class in society?
a. blonde
b. black
c. red
d. brown
black
This federal agency requires ingredients of cosmetic preparations be available to employees.
a. FBI
b. MSDS
c. FDA
d. OSHA
OSHA
This Polish immigrant Americanized his name in 1908 and moved to LA where he began selling makeup.
a. Max Factor
b. Charles Revson
c. Charles Nessler
d. Avicenna
Max Factor
To maintain an appropriate client relationship, do not attempt to fulfill this role.
a. manager
b. professional
c. stylist
d. counselor
counselor
a. sampling
b. marketing
c. advertising
d. networking
networking
Steam distillation was refined around AD 1000 by Avicenna, who had this profession.
a. French Mathematician
b. Persian Physician
c. Roman Priest
d. Greek Philosopher
Persian Physician
These are supplies that are used and replaced in the daily business operation.
a. expenses
b. inventory records
c. consumption supplies
e. perpetual inventory
consumption supplies
What is the best way to improve your performance?
a. spend more time with each client
b. critique other coworkers
c. experiment with your clients' hair
d. find a role model
find a role model
Honesty is always the best policy. Ensuring that you think before you speak is known as this.
a. sensitivity
b. meditation
c. loyalty
d. transparency
sensitivity
How many pages should a simple resume have?
a. four or more
b. one
c. two
d. three
one
The first people cultivate beauty with extravagant fashions and the first to use cosmetics as part of their beautification habits.
a. Indians
b. Celtics
c. Romans
d. Egyptians
Egyptians
Booking appointments and greeting clients is generally the responsibility of this job.
a. receptionist
b. practitioner
c. manager
d. trainer
receptionist
What was animal hide used for around the world in ancient times?
a. to tie hair back or for adornment
b. as colorants for hair and skin
c. as material for wigs
d. as head dresses to indicate social rank
to hie hair back or for adornment
An important practical step that promotes effective communication.
a. have a written trail of records
b. explain procedures in as much detail as possible
c. talk less and listen more
d. use nonverbal signals
talk less and listen more
When selecting an interview wardrobe, it is critical to be:
a. trendy and wear labels
b. uniform, regardless of position
c. your favorite color(s)
d. appropriate for the position
appropriate for the position
Why did women pinch their cheeks and bite their lips during the Victorian Age?
a. to punish themselves
b. as a nighttime ritual
c. as a social custom
d. to induce natural color
to induce natural color
This includes information about the ingredients in cosmetic preparations and other products.
a. FDA
b. OSHA
c. DoL
d. SDS
SDS
The first person to have contact with a client visiting the salon.
a. manager
b. receptionist
c. stylist
d. cleaner
receptionist
The first step in the 10 step consultation method.
a. show and tell
b. review the intake form
c. analyze the client's hair
d. discuss maintenance
review the intake form
As a stylist researching potential employment opportunities, it is important to make:
a. casual conversation
b. no conclusions
c. informed comparisons
d. honest remarks
informed comparisons
This Civilization is most known for using hairstyles as symbols of tribal traditions to convey age, marital status power and rank.
a. African
b. Chinese
c. Roman
d. Egyptian
African
Newspaper or radio ads and charitable events can best be described as forms of this.
a. educating
b. advertising
c. branding
d. up-selling
advertising
Who invented the first curling iron in 1872?
a. Charles Revson
b. Marcel Grateau
c. Charles Nessler
d. Max Factor
Marcel Grateau
In which step of the consultation would you counsel clients on maintenance, limitations and home maintenance commitments?
a. suggest options
b. make color recommendations
c. review the consultation
d. discuss upkeep and maintenance
discuss upkeep and maintenance
Information contained on a resume should be relevant to what?
a. salary requirements
b. the position you are seeking
c. unrelated experiences
d. prior duties and responsibilities
the position you are seeking
The salon industry depends heavily on its relationships with product distributors, which are also referred to as what?
a. directors of styles
b. distributor sales consultants
c. manufacturer educators
d. directors of cosmetics
distributor sales consultants
One of the best ways for a business owner to protect personal assets.
a. sharing responsibilities
b. investing capital
c. selling shares
d. incorporating
incorporating
Archaeological studies reveal that hair cutting and hair styling were practiced as far back as these times.
a. Renaissance
b. Ice Age
c. Victorian Age
d. Golden Age of Greece
Ice Age