Communicating Success
Business Skills
History of Beauty
The Salon Business
Surprise Me
100

When handling a scheduling mix-up with a client, what is recommended?

a. have a third party weigh in

b. cancel the appointment

c. never argue and always be polite

d. avoid discussing the issue

Never Argue and always be polite.

100

A bound collection of photos and documents that reflect skills and accomplishments in your field.

a. employment portfolio

b. resume

c. brochure

d. employment notebook

employment portfolio

100

A substance created by ancient Egyptians from a mixture of ground galena, sulfur and animal fat.

a. perfume

b. lipstick

c. kohl

d. henna

kohl

100

To have a successful business, this should be a top priority in the allotment of funds.

a. interview potential employees

b. meet payroll obligations

c. keep accurate inventory

d. develop an image

meet payroll obligations

100

One reason for entering into a partnership agreement.

a. many stockholders

b. consolidated debt

c. more clients

d. have capital for investment

have capital for investment

200

The act of successfully sharing information between two people, or groups of people.

a. mutual respect

b. mirroring

c. effective communication

d. reflective communication

effective communication

200

What photos should Dani include in her portfolio?

a. family pics

b. inspiration photos of styles

c. candid shots taken as she performed services

d. before and after shots of services she has performed

before and after shots of services she has performed

200

Kosmeticos, meaning skilled in the use of cosmetics is a word from this origin.

a. Egyptian

b. Greek

c. East Indian

d. Russian

Greek

200

A salon that is owned and operated by an individual.

a. partnership

b. individual ownership

c. chain salon

d. booth rental 

individual ownership

200

This should be reflected in your location selection when you are opening a new business.

a. primary clientele

b. future goals

c. commute time

d. personal preferences

primary clientele

300

When making recommendations to a client regarding hair style or color, what criteria should be used?

a. lifestyle, daily schedule and occupation

b. lifestyle, face shape and hair type

c. hair type, body type an lifestyle

d. face shape, occupation and complexion

lifestyle, face shape and hair type

300

Having good test-taking strategies is described as being what?

a. test-capable

b. employable

c. test-wise

d. educated

test-wise

300

Which Queen erected a personal cosmetics factory next to the Dead Sea?

a. Cleopatra

b. Nefertiti

c. Victoria

d. Elizabeth

Cleopatra

300

Good business operations require a simple and efficient what?

a. record system

b. social network

c. price list

d. reception area

record system

300

The preheat-perm method was introduced in this year.

a. 1932

b. 1938

c. 1931

d. 1935

1931

400

Listening to a client and repeating in your own words what you think they are telling you.

a. attentive feedback

b. question and answer

c. reflective listening

d. productive communication

c. reflective listening

400

The average amount of time an employer will spend scanning a resume.

a. 60 seconds

b. 20 seconds

c. 10 seconds

d. 2 minutes

20 seconds

400

In ancient Rome, what color did poor women use to dye their hair to indicate their class in society?

a. blonde

b. black

c. red

d. brown

black

400

This federal agency requires ingredients of cosmetic preparations be available to employees.

a. FBI

b. MSDS

c. FDA

d. OSHA

OSHA

400

This Polish immigrant Americanized his name in 1908 and moved to LA where he began selling makeup.

a. Max Factor

b. Charles Revson

c. Charles Nessler

d. Avicenna

Max Factor

500

To maintain an appropriate client relationship, do not attempt to fulfill this role.

a. manager

b. professional

c. stylist

d. counselor

counselor

500
The technique of establishing contacts that may eventually lead to employment opportunities.

a. sampling

b. marketing

c. advertising

d. networking

networking

500

Steam distillation was refined around AD 1000 by Avicenna, who had this profession.

a. French Mathematician

b. Persian Physician

c. Roman Priest

d. Greek Philosopher

Persian Physician

500

These are supplies that are used and replaced in the daily business operation.

a. expenses

b. inventory records

c. consumption supplies

e. perpetual inventory

consumption supplies

500

What is the best way to improve your performance?

a. spend more time with each client

b. critique other coworkers

c. experiment with your clients' hair

d. find a role model

find a role model

600

Honesty is always the best policy. Ensuring that you think before you speak is known as this.

a. sensitivity

b. meditation

c. loyalty

d. transparency

sensitivity

600

How many pages should a simple resume have?

a. four or more

b. one

c. two

d. three

one

600

The first people cultivate beauty with extravagant fashions and the first to use cosmetics as part of their beautification habits.

a. Indians

b. Celtics

c. Romans

d. Egyptians

Egyptians

600

Booking appointments and greeting clients is generally the responsibility of this job.

a. receptionist

b. practitioner

c. manager

d. trainer

receptionist

600

What was animal hide used for around the world in ancient times?

a. to tie hair back or for adornment

b. as colorants for hair and skin

c. as material for wigs

d. as head dresses to indicate social rank

to hie hair back or for adornment

700

An important practical step that promotes effective communication.

a. have a written trail of records

b. explain procedures in as much detail as possible

c. talk less and listen more

d. use nonverbal signals

talk less and listen more

700

When selecting an interview wardrobe, it is critical to be:

a. trendy and wear labels

b. uniform, regardless of position

c. your favorite color(s)

d. appropriate for the position

appropriate for the position

700

Why did women pinch their cheeks and bite their lips during the Victorian Age?

a. to punish themselves

b. as a nighttime ritual

c. as a social custom

d. to induce natural color

to induce natural color

700

This includes information about the ingredients in cosmetic preparations and other products.

a. FDA

b. OSHA

c. DoL

d. SDS

SDS

700

The first person to have contact with a client visiting the salon.

a. manager

b. receptionist

c. stylist

d. cleaner

receptionist


800

The first step in the 10 step consultation method.

a. show and tell

b. review the intake form

c. analyze the client's hair

d. discuss maintenance 

review the intake form

800

As a stylist researching potential employment opportunities, it is important to make:

a. casual conversation

b. no conclusions

c. informed comparisons

d. honest remarks

informed comparisons

800

This Civilization is most known for using hairstyles as symbols of tribal traditions to convey age, marital status power and rank.

a. African

b. Chinese

c. Roman

d. Egyptian

African

800

Newspaper or radio ads and charitable events can best be described as forms of this.

a. educating

b. advertising

c. branding

d. up-selling

advertising

800

Who invented the first curling iron in 1872?

a. Charles Revson

b. Marcel Grateau

c. Charles Nessler

d. Max Factor

Marcel Grateau

900

In which step of the consultation would you counsel clients on maintenance, limitations and home maintenance commitments?

a. suggest options

b. make color recommendations

c. review the consultation

d. discuss upkeep and maintenance

discuss upkeep and maintenance

900

Information contained on a resume should be relevant to what?

a. salary requirements

b. the position you are seeking

c. unrelated experiences

d. prior duties and responsibilities 

the position you are seeking

900

The salon industry depends heavily on its relationships with product distributors, which are also referred to as what?

a. directors of styles

b. distributor sales consultants

c. manufacturer educators

d. directors of cosmetics

distributor sales consultants

900

One of the best ways for a business owner to protect personal assets. 

a. sharing responsibilities

b. investing capital

c. selling shares

d. incorporating

incorporating

900

Archaeological studies reveal that hair cutting and hair styling were practiced as far back as these times.

a. Renaissance

b. Ice Age

c. Victorian Age

d. Golden Age of Greece

Ice Age

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