A
What is the opening greeting in a professional email?
What is "Dear [Name]" or "Hello [Name]"?
What is a best practice when writing the main content of a professional email?
Be clear, concise, and to the point.
Why is it important to proofread your professional email before sending?
To avoid errors and maintain professionalism.
How should you mark an email as urgent?
Use the "High Priority" setting or clearly state urgency in the subject line.
Why is a clear and concise subject line important?
To help the recipient understand the purpose of the email quickly.
Name one common professional email closing.
"Sincerely," "Best regards," or "Thank you."
What does "CC" stand for, and when should you use it?
Carbon Copy; use it to keep others informed.
When is appropriate to send a follow-up email?
If you haven't received a response after a reasonable time, like 2-3 days.
Should professional emails use slang or informal language?
No, they should use formal language.
What information should be included in your email signature?
Your full name, job title, company, and contact information.
If you cannot fulfill a request in an email, what should you do?
Politely explain and offer an alternative if possible.
What tone should you aim for in professional emails?
Respectful, polite, and professional
What should you include if you don't know the recipient's name?
Use a generic greeting like "Dear Sir or Madam" or "To Whom It May Concern."
What should you mention in the email when attaching files?
That you have attached files and ensure they are named appropriately.
Is it appropriate to use emojis in professional emails?
Generally no, unless you have an informal relationship.
Why should you avoid using too much technical jargon in professional emails?
To ensure clarity and understanding for all recipients.
What should you include if you don't know the recipient's name?
Use a generic greeting like "Dear Hiring Manager
How soon should you reply to a professional email?
Ideally within 24 hours.
When is it appropriate to use "Reply All"?
Only when everyone in the email chain needs to see your response.
How should you respond to negative feedback received via email?
Thank the sender for their input and address the issue professionally.