Professional Behaviour
This is the standard hospital dress code for nurses and lab assistants.
What is a uniform.
This should always be included in the subject line to clearly communicate the topic of the email.
What is a clear, concise subject line?
This is the first step in the nursing process, where the nurse gathers information about the patient's condition.
What is assessment?
When answering the phone at a hospital unit, this greeting should be used to identify both the department and the caller's purpose.
What is, "Good [morning/afternoon], [Unit Name], this is [Your Name], how can I assist you?"
This team-based strategy emphasizes shared decision-making and coordination among professionals to improve patient outcomes.
What is a patient-centered care approach?
When addressing patients, it’s considered respectful to use this form of communication, especially in terms of their name.
What is using formal titles such as "Mr.", "Ms.", or "Dr." along with their last name?
In professional emails, it’s considered inappropriate to use this type of language or symbols.
What is slang, emoticons, or excessive exclamation points?
This famous acronym helps nurses remember the key components of patient care in an emergency.
What is ABC (Airway, Breathing, Circulation)?
If a caller needs to be transferred to another department or unit, this is the courteous action to take.
What is, "Please hold while I transfer you to [Department/Staff Name]?"
This communication tool is often used in healthcare teams to ensure that everyone is informed and aligned about a patient’s treatment plan.
What is a care plan or team meeting?
This type of behavior can help build trust between a healthcare provider and a patient by making sure the patient feels listened to and understood.
What is active listening?
This is important to include at the end of a professional email to express gratitude or provide next steps.
What is a closing statement or call to action (e.g., "Thank you for your time" or "Looking forward to hearing from you")?
This piece of nursing equipment is essential when checking a patient's blood pressure and is often used alongside a stethoscope.
What is a sphygmomanometer (blood pressure cuff)?
If a call is intended for a specific staff member who is unavailable, this is the most professional way to respond.
What is, "I’m sorry, [Name] is currently unavailable. May I take a message or assist you with something else?"
This is a key factor that can make interprofessional healthcare collaboration difficult, often leading to misunderstandings and delays in patient care.
What is poor communication?
This professional behavior helps you maintain clear boundaries between work and personal life.
What is maintaining work-life balance?
If you're replying to an email, you should do this before you respond, especially if you want to confirm something from the original message.
What is reading the email thoroughly before responding?
This medical abbreviation is used to refer to a condition where a patient's oxygen levels in the blood are low.
Hypoxia
This is the best approach to take if a caller is upset or frustrated and needs to be de-escalated.
What is, "Listen actively, acknowledge their concerns, and assure them you’ll help resolve the issue promptly?"
This is one of the main benefits of interprofessional collaboration, where different specialists bring unique perspectives to address complex patient needs.
What is improved patient care or holistic care?
This form of nonverbal communication plays an important role in how others perceive your level of engagement and respect during conversations.
What is body language or eye contact?
When replying to a professional email with sensitive or confidential information, it’s important to double-check that this is not included in the email inadvertently.
What is avoiding accidental sharing of confidential or personal information?
This type of healthcare professional specializes in assessing and improving the speech, language, and swallowing abilities of patients.
Speech pathologist.
When answering a phone call in a hospital, this professional etiquette should be followed to ensure patient confidentiality is maintained.
"Do not disclose any patient-specific information without verifying the caller's identity or authorization?"
This healthcare team member provides advice on a patient’s emotional well-being, often helping families navigate difficult health situations.
Who is a social worker?