Communications
The best thing to talk about with your clients
Beauty needs
What is punctuality?
Being on time
What is one benefit of drinking water?
sustains the cells
prevents dehydration
helps eliminate waste
etc.
Give one example of ergonomics
free standing shampoo bowls
hydraulic chairs
custom designed shears
swivel cords
What is having the drive to take the necessary actions to achieve a short or long term goal called?
motivation
What are both names for the most important part of the service that is done in the 5-15 minutes before you begin the service?
Client consultation or needs assessment
What is a set of tools and guidelines that serve as a foundation for success?
Life skills
What are allergies?
A negative response to normally harmless substances
What does practicing good posture and ergonomics help eliminate?
Fatique
What is the technical term for bad breath?
halitosis
What is repeating back in your own words what you think the client is trying to tell you?
reflective listening
What are personal attributes that enhance an individual's interactions, job performance, and career prospects?
soft skills
What type of shoes should be worn for good body support and to prevent fatique
low heeled
How to keep your shoulders when you are providing client services
Relaxed and level
What is being assertive but not aggressive called?
diplomacy or tact
What document should be filled out by each new client?
Intake form
This involves knowing what you want to achieve and keeping yourself on track so that you eventually achieve your goal:
Self Management
What is the daily maintenance of cleanliness of the individual called?
personal hygiene
What is the definition of ergonomics?
The science of fitting the job to the person
What are the moral principles that we live and work by?
Ethics
What should you do before speaking with your manager about an issue or problem?
Think of possible solutions
What is a device used to help you remember or recall information?
Name and describe one essential vitamin that the body needs
Vitamin A- for overall health and repair
Vitamin C- boosts immune system
Vitamin D- helps body use calcium
Vitamin E- protects skin from the sun
What are work related repetitive injuries called?
Musculoskeletal Disorders
What is prioritizing?