What is circumstances, speaker, audience, rhetorical problem, purpose
100
An act that softens/lessens the threat to somebody’s self- esteem and self-image
What is Face Saving Act?
100
(a statement that commits sender to the truth of what is said) We promise to listen more to the needs of the unemployed in future
What is commissive speech act
100
pitch
pace
volume
articulation
intonation (‘melody’ of the spoken word)
What is vocal qualifiers
200
to be able to understand, explain and solve communication problems – and reach communicative goals
What is Strategic competence
200
What characterizes Lingua Franca?
What is a contact language between people who share neither a common native tongue nor a common national culture. English is the chosen foreign language of communication
200
An example of this is statement: Hmmm, I wonder where I put my pen
What is off record statements
200
(a statement of what the sender feels or what the sender personally thinks is right (personal opinion)) I’m strongly in favour of an independent Scotland
What is expressive speech act
200
provides the audiences with information about the structure of the speech
What is metacommunication
300
to understand, explain and use language in a context (:use of speech acts, genre conventions, fillers and gambits, cohesion and coherence) making conversations work
What is Discourse and text competences
300
Turning something abstract into something concrete
What is an abstraction ladder
300
The three persuasion proofs and their description
What is
Ethos - The credibility of the persuader: personal proofs
Logos - The rationality of the message: logical proofs
Pathos – The appeal to the emotions of the receiver: emotional proofs
300
(a statement that causes something, changes the world – something official) I now declare open the London games
What is declarative speech act
300
THe four codes of behavior
What is
Explicit rules
Implicit rules
Precedent
Future rules
400
to understand your counterpart, to demonstrate cultural intelligence
What is Cultural competence
400
Relatively fast speaking mode
Virtually no pauses
Overlaps and/or completion of the other’s turn
What is high involvement style?
400
The 5 stages of persuasion
What is
Attention – must have direct relevance for receiver to have impact
Comprehension - message delivery must be clear and powerful (words or phrases that magnify the potency of what is being communicated)
Yielding – the heart of the persuasion: the receiver must accept the message
Retention – the receiver must be able to remember the message
Action – will the receiver take any action: the acid test of persuasion
400
(a statement of what the sender truly believes is a fact, description etc.) I’m sure that the crime rates have been reduced in parts of Copenhagen
What is representative speech act
400
The description of the two face wants
What is
A person's negative face: The need to be independent - The have freedom of action - To not be imposed on by others
A person's positive face: The need to be accepted (connected) - The need to be liked - To be treated as a member of the same group - To know that his/hers wants are shared by others
500
to understand and use the rules and norms in a given communication situation (:politeness, dresscode, non-verbal language, ”how do we do things here”)
What is Pragmatic competence
500
The five phases of rhetoric (Cicero)
What is inventio, dispositio, elocutio, memoria and actio
500
Three aspects of human communication
What is verbal language, paralanguage, non-verbal language
500
(orders, suggestions, requests etc. – a statement that should make receiver do something) Stay clear of the doors