Conflict Handling Modes
A high assertiveness and low cooperativeness approach
What is Competing?
The opening text of an email
What is a Greeting or Salutation (Good morning/afternoon/evening)?
Restricting certain information to its specific professional use and protecting it from being released
What is Confidentiality?
Being thoughtful of others and mindful of details
What is Conscientiousness?
Showing up on time, being ready to work, and keeping your promises
What is Dependability?
Yielding to the other party’s concerns
What is Accommodating?
Listening while acknowledging or asking questions
What is Active Listening?
People born between 1997 and 2012
Who are Gen Z?
Being moody or getting upset easily
What is Neuroticism?
Seeking a new task when your work is done, doing work without having to be told to
What is Initiative?
Sidestepping the conflict
What is Avoiding?
A question asked to establish mutual understanding if you are uncertain
What is a Clarifying Question?
Someone who starts and runs a business venture
What is an Entrepreneur?
Being willing to try new tasks or methods
What is Openness (to new experiences)?
Behaving professionally even when distracted, angry or having a bad day
What is Self Control (or Self Discipline)?
Both parties give up something to reach an agreement
What is Compromise?
Facial expressions, body language, gestures, and tone of voice
What is Nonverbal Communication/Demeanor?
Working hard or relentlessly towards a goal, even if it is tedious or monotonous
What is "Grind"?
Being sociable, talkative, and assertive
What is Extraversion (or Outgoingness)?
Owning your mistakes instead of blaming others
What is Integrity/Honesty/Accountability?
Working together to find a solution that satisfies all parties
What is Collaboration?
Changing your behavior depending on the expectations of the group around you
What is Code Switching?
Measurements of important progress or success criteria
What are Key Performance Indicators?
Showing kindness or empathy, assisting others
What is Agreeableness?
Working effectively with others
What is Teamwork/Collaboration?