workplace Basics
What’s one thing you should always do when arriving at work?
Be on time
What is active listening?
Paying attention, showing understanding, and not interrupting
What should you do before entering someone’s office or cubicle?
Knock or ask permission
What should every professional email start with?
A greeting (e.g., “Hi [Name],”)
What should you do if you don’t understand a task?
Ask for clarification respectfully
What does "professionalism" mean?
Acting respectfully, responsibly, and ethically at work
Give one example of nonverbal communication.
Eye contact, body language, facial expression, etc.
Name one way to show respect for coworkers.
Listen, don’t interrupt, be polite, give credit, etc.
What’s one reason to proofread an email before sending?
To avoid typos, miscommunication, or unprofessional mistakes
What’s a polite way to disagree with someone at work?
“I see your point, but I have a different perspective…”
What should you wear to a job interview or business meeting?
Business-appropriate attire
Why is using a respectful tone important in the workplace?
It shows professionalism and helps avoid conflict
What’s one bad habit that can annoy coworkers?
Talking loudly, gossiping, leaving messes, etc.
Is it okay to use emojis in work emails?
Sometimes, but use them sparingly and only in informal contexts
You’re feeling overwhelmed. What should you do?
What should you do?Communicate with your manager or ask for support
True or False: It’s okay to ignore workplace policies if you disagree.
False
What’s the difference between assertive and aggressive communication?
Assertive is confident and respectful; aggressive is forceful and disrespectful
Why is it important to take responsibility for your mistakes?
Builds trust and shows integrity
What should you never do on work email?
Gossip, use all caps, or share confidential information
A coworker takes credit for your idea. What’s a professional response?
Speak to them or your supervisor respectfully to address the issue
What does “first impression” mean, and why is it important?
It’s how others initially see you—it can set the tone for professional relationships
True or False: It’s okay to use slang in a business meeting if everyone understands.
False
What should you do if a coworker is being disrespectful to you?
Stay calm, address it professionally, or report it to a supervisor
What does "Reply All" do, and when should you avoid it?
It sends your reply to everyone; avoid if the info isn’t relevant to all
You made a big mistake. What’s your first step?
Admit it, take responsibility, and offer a solution