Communication
What is the process of exchanging information through speaking, writing, or other mediums called?
Communication
What is the main purpose of a professional email?
What is to communicate formal information quickly and clearly in a workplace setting?
True or False: Listening is the same as hearing.
False?
What is the main purpose of a business memo?
What is to communicate important internal information, updates, or instructions?
Background meaning in reports.
Provides context and history for the document.
What are the three main parts of the communication process?
What are the sender, message, and receiver?
T or F: An email is more formal than a memo.
False
Name one barrier to effective listening.
Distractions, bias, multitasking, noise, or preoccupation.
What are the four main headings in a memo?
What are To, From, Date, and Subject?
What is the main goal of a business report?
To present organized information or findings to help with decision-making?
Which type of communication happens without words?
What is nonverbal communication?
What should the subject line of a professional email do?
What is summarize the main topic clearly and briefly?
Why is tone important in written communication?
Because tone can be misinterpreted without body language, and affects professionalism.
How should the tone of a memo differ from an email?
memos are more formal and direct, often used for company-wide communication?
What are key features of report writing?
Organized sections and headings.
What is the difference between verbal and nonverbal communication?
Verbal uses words or language, while nonverbal uses body language, tone, gestures, or facial expressions.
Why is proofreading important before sending a professional email?
What is to avoid grammar mistakes and maintain a professional image?
What does “reply all” do in an email thread?
Sends your response to everyone on the original email chain.
Where should the most important information be placed in a memo?
What is at the beginning (the opening paragraph) so the reader understands the purpose right away.
What kind of tone should be used in a professional report?
What is objective, formal, and fact-based?
What is the purpose of feedback in communication?
To confirm understanding or allow the sender to know the message was received correctly.
List three key elements every professional email should include.
What are a clear subject line, professional greeting and closing, and organized body paragraphs?
What is one example of poor digital etiquette?
Typing in all caps, using slang, or sending messages without proofreading.
What is one advantage of using memos instead of emails?
What is memos provide a formal written record that’s easy to reference later?
List three elements that make a business report effective.
Clear organization (headings/subheadings), accurate data or evidence, and logical conclusions?