Body Language
Phrases
Co workers
Customers
Constructive Criticism
100
Smiling is a way to invite others into your space. It is important to let others know they are welcome.
Do you smile at others?
100
Talking about your personal matters at work is not a good idea. Try your best to wait until after work to deal with those personal matters and focus on putting your best foot forward on the job.
If you are having a bad day, something happened at home or your friend is upset with you about something, should you go to work and talk about it with everyone?
100
Working together, sharing ideas, waiting your turn to talk, being patient with one another, not judging and setting goals. These are some of the ways you can be a team player can you come up with any more?
What is being a good team player mean?
100
Being polite, courteous and respectful. It shows you care and customers will remember that and keep coming back for the good customer se
How should you talk to customers?
100
positive feedback. This tells someone that they are on the right track and makes them feel good about themselves.
What is "your doing a great job" mean to you?
200
You are not approachable. Having a mean look on your face can push people away from you. Its hard to help others when you are scaring them instead.
What does it say to others when you have a scowl on your face?
200

A common phrase used in the game of Jeopardy is

What is [answer]

200

What do you call a group of people who work together?

Co workers

200
Do your best to accommodate them.
Is the customer always right?
200
It is good to share your ideas. Think of things you think will help your place of work. Be proactive, share your thoughts with others and try to brainstorm new ideas if you feel stuck.
What is "do you have any other suggestions"mean?
300
Making eye contact tells someone you are paying attention. It shows you care about what they are saying and that they deserve to be heard. Have you ever been ignored or not paid attention to? How did you feel?
Is it ok to look down at the ground when someone is talking to you?
300
You can ask your boss what they prefer to be called. Before you begin a new job it is always a good idea to ask your boss/supervisor what name they want you to address them as.
Is it ok to call your boss by their first name?
300
Tell them that they are no more entitled to breaks then you are. Inform them that they need to let the supervisor know if their is something of urgent matter.
What if you see a fellow employee take 2 extra breaks, without letting the boss know?
300
its not ok to say something under your breath about a difficult customer.
Is it ok to whisper to a co-worker in front of a customer?
300
I should take a shower, brush my teeth, put on deodorant and wear clean clothes before going to work.
If your boss said that you need to smell clean and fresh each day for work, what would you do?
400
Disinterest. It is helpful to face others when they are needing your attention. We don't want others to feel that they are unimportant.
What does having your back turned to someone say?
400
It may be funny, but we are not to talk about other's misfortunes in the work place. It is hurtful and shameful.
Is it ok to talk about your friend getting drunk last weekend?
400
Dont share your ideas with people that are not trustworthy. Try to tell your boss/supervisor any ideas that you think may be helpful for your place of work.
What if you told a co worker whom you felt you could trust about a cool idea you came up with, then they told the boss and got all the credit for it?
400

What is a repeat customer?

A customer's dissatisfaction with a company's product or service, expressed as a disagreement.

400

"What's a Skill that Will Help You Succeed

time management, communication, or problem-solving.

500
We may not have all the answers. That's why it is important to direct a customer to your supervisor of a fellow employee who may have the right information for that person. If not, you can loose business, and we know where that can lead....
If you shrug your shoulders every time a customer asks you a question what do you think might happen?
500
It is rude to complain about your job, especially while your at work.
Do you think it's ok to yawn and say "i'm bored" when your on the job?
500
Gossiping is never OK. It can create a strained and uncomfortable working environment. If you hear anything its best not to be a part of that type of conversation.
Would it be ok to sit around the lunch table and talk about other employee's?
500
If you are being mistreated in anyway, by anyone at all tell your boss/supervisor immediately. No one deserves to be tormented, judged, bullied, and put down no matter what.
What is a customer is treating you badly and harassing you?
500
I would ask him/her where they would like me to move the wipes then place then in the correct spot.
What if you stocked the potato chips on the shelf beside the baby wipes and your supervisor told you to move the wipes to another shelf?
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