Professionalism Basics
Which one of these is NOT a Yello Promise ?
1) Ownership
2) Respect
3) Embrace Peace
4) Communicate
3) Embrace Peace
Professionalism is defined as an individual's conduct at work. In spite of the word's root, this quality is not restricted to occupations we describe as "________"
a) Teachers
b) Workers
c) Professions
d) Company Members
c) Professions
Professionalism counts when providing written information to clients. What do these include ? i) Company reports ii) Business Plans iii) Correspondences
a) i and ii
b) ii and iii
c) i and iii
d) i, ii and iii
d) i, ii and iii
What would be considered as an appropriate subject line ?
a) Need a Response Now
b) DEPARTMENT MEETING (NEXT WEEK THURSDAY)
c) New Market Report Analysis 2017-2018
d) Re: Monthly Figures for Reconciliation (AWAITING A RESPONSE)
c) New Market Report Analysis 2017-2018
What is an advantage of Cliques ?
a) They can stand in the way of big picture goals by preventing collaboration and inclusion of diverse perspectives.
b) They are exclusive
c) The group can develop a camaraderie which can make being at work more fun.
c) The group can develop a camaraderie which can make being at work more fun.
If you have a conflict to resolve, who should you go to first to seek resolution ?
1) Human Resources
2) Your Direct Manager
3) The Person in the Conflict
4) A Trusted Colleague or Friend
3) The Person in the Conflict
The absence of professionalism is usually more noticeable than its presence. Who will detect whether you have this quality or not?
a) Your boss, customers and boss's manager only
b) Your customers and coworkers only
c) Your immediate team and manager only
d) Your boss, coworkers and customers
d) Your boss, coworkers and customers
Maintaining a professional ________ limits ______ and inappropriate personal conversations that could be considered disrespectful.
a) demeanor, gossips
b) appearance, misunderstandings
c) disposition, progress
d) attitude, conflicts
a) demeanor, gossips
Jane received an email from Clementine which read "Hello, Need report now. You should have submitted from midday today". Jane is fuming as she feels it was somewhat impolite. What should she do.
a) Call HR and lodge a complaint on the tone
b) Call Clementine and apologize for the lateness of the report and send the report within a negotiated new time.
c) Respond to Clementine saying that she is disappointed with that she sent such an email and demand an apology
d) Send the report immediately with no change in the subject line or body. No apology.
b) Call Clementine and apologize for the lateness of the report and send the report within a negotiated new time.
Cliques tend to foster _____ environments.
a) Productive
b) Oppressive
c) Toxic
d) Engaging
c) Toxic
“Water-Cooler” discussions are discussions that negatively impact others (your department, manager, company, team members) ?
1) True
2) False
2) False
Professional workplace behaviour is necessary for the long-term _______ of a business
a) growth
b) success
c) strategy
d) continuation
b) success
Being Known for your consistent principles is known as
a) Embracing Change
b) Values
c) Morals
d) Integrity
d) Integrity
What is deemed as inappropriate ? i) Reply All to a Team Yello email congratulating someone on a position change ii) Using BCC internally and unknowingly for the BCC recipients iii) Using email to inform and educate your team
a) i and ii
b) i and iii
c) ii and iii
a) i and ii
A strong Clique that is negative has the ability to ...
a) Develop a camaraderie which can make being at work more fun.
b) Have standoffs with other departments or groups and make it difficult to get work done.
c) Increase positivity in teams
d) Help promote a healthy work environment
b) Have standoffs with other departments or groups and make it difficult to get work done.
What is NOT a defintion of Professionalism ?
a) The conduct, aims, or qualities that characterize or mark a profession or a professional person.
b) A specific style of behaviour in the work place.
c) The demeanor and dress of one that has the qualities of a competent team member
c) The demeanor and dress of one that has the qualities of a competent team member
While most managers support an enjoyable and vibrant work environment, limits must be put in place to avoid ______ and ___________.
a) confusion, arguments
b) conflicts, misunderstanding
c) favouritsm, nepotism
d) confusion, conflicts
b) conflicts, misunderstanding
Treating all people as if they mattered is part of your approach.
a) Supportive
b) Considerate
c) Respectful
d) Positive
c) Respectful
What should you do before sending an e-mail?
a) Proofread
b) Check your spelling and word choice
c) Consider the recipient's communication style
d) All of the above
d) All of the above
A professional who wants to advance should practice
a) Looking for good cliques
b) Smart Socializing
c) Introversion
d) Associating only with A+ performers
b) Smart Socializing
Professionalism relates to a particular set of values and workplace behavior, ranging from ______ business attire to considerate _________of coworkers.
a) appropriate, abilities
b) proper, behaviour
c) appropriate, treatment
d) proper,abilities
c) appropriate, treatment
Jane came into work dressed in a provocative, body-fitting dress. Her manager, Clementine was not pleased as the attire was clearly not fit for work and against Yello's Dress Code Policy. What is the appropriate action that should take place ?
a) Jane should get a letter from HR to allow her to stay at work for the day
b) Clementine should speak to Jane and ask her to leave to get properly attired and groomed.
c) Clementine should escalate to her immediate manager and go to HR to get a disciplinary action put in place
d) Clementine should speak to Jane over lunch and try and come to an agreement for it not to happen again but allow her to stay for the day.
b) Clementine can ask Jane to leave to get properly attired and groomed.
Michigan State University conducted a study where it showed the Price of workers not being civil. The loss of this to organizations in terms of productivity was calculated at
a) USD 40K per employee
b) USD 141K per employee
c) 60% of an employee's wages per quarter
d) USD 14K per employee
d) USD 14K per employee
2. The best way to make several points in an email is:
a. Include all the points in one paragraph.
b. Include all the points in the last paragraph.
c. Use lists with bullets or numbers.
d. Hire an airplane pulling a banner with the information to fly over the office.
Answer: C. If you put more than one point in a paragraph, it may be overlooked. Lists and bullets make each of your points stand out.
Clementine realized that Jack, Jill and Humpty were always opposing any ideas to progress the department. They have openly opposed her in meetings rudely. The other two company members are afraid to speak up as they are always alienated by JJH. Humpty is Clementine's Team Leader. Clementine has spoken to Humpty several times before but there is no change. Clementine should...
a) Report this to HR and seek help to get this resolved
b) Report this to her Senior Manager and have a meeting with Humpty first
c) Meet with Jack and Jill to gather more information and then meet with Humpty
d) Speak with Humpty's previous manager, Dumpty and find out what he was like then
a) Report this to HR and seek help to get this resolved