Italy Icons
What Italian city is famous for canals and gondolas?
Venice
Which city includes visits to the Colosseum, Trevi Fountain, and Vatican?
Rome
Name me 2 different ways to get the participants to sit with new people
Cards, emoji game, birthday months, find a pair
You find an empty beer can in a participant's backpack while helping them look for their lost passport.
No Use or Possession of Drugs or Alcohol.
How to Handle: This is a zero-tolerance policy. Immediately contact your PD. The situation will be reviewed case-by-case by the PD and Company Director (CD) to evaluate next steps, which often include removal from the program.
What type of footwear is best for Cinque Terre hiking days?
Running shoes
What tiny independent country is located inside Rome?
Vatican City
Which colorful coastal region are we visiting first after arriving in Italy?
Cinque Terre
What’s the best way to help participants bond early in the trip?
Icebreakers
During a late-night check, you find two participants from a friend group in a room that is not theirs after curfew. They claim they were just finishing a movie.
Curfew / Being in another’s room after curfew.
How to Handle: Escort them back to their own rooms immediately. Address the safety concern: if staff doesn't know where they are, they cannot be accountable for their safety. Report the incident to the Program Director (PD) to determine the next steps.
What is one important rule when visiting churches or the Vatican?
Dress respectfully
Which Italian city is known as the birthplace of the Renaissance?
Florence
What adventurous outdoor activity are participants doing at Canyon Park?
Zip lining or paddle boarding
What’s one easy way to make city tours more interactive for teens?
Challenges/scavenger hunts/photo tasks/questions
A participant is repeatedly making jokes at the expense of another student’s appearance, causing that student to stop participating in group activities.
Bullying.
How to Handle: Speak to the participant privately to determine if they are "acting out" or intentionally bullying. Possible next steps include a phone call home, requiring the participant to stay with staff during free time, or removal from the program.
What famous shopping bridge area are we near during the Jewish Ghetto tour?
Rialto Bridge
Which ancient Roman city destroyed by a volcano are we touring before arriving in Rome?
Pompeii
If participants are glued to their phones during programming, what can staff do?
Start interactive conversations or activities
During 2 hours of free time at a mall, a participant decides to go off by themselves to a specific store they like because their friends didn't want to go.
Groups of 2+.
How to Handle: Remind the participant that they must stay in groups of at least 2 (though 3+ is encouraged) for safety. Use the FIELD approach (Inquire, Express Intent, Listen, Define Steps) to understand why they felt they couldn't stay with the group .
What body of water surrounds Capri and the Amalfi Coast?
The Mediterranean Sea
What island are we taking a ferry to from Sorrento?
Capri
The group arrives early to dinner. What’s a good spontaneous programming idea?
Misc.
A participant caught shoplifting a souvenir is very apologetic. You really like this kid and don't want them to get sent home, so you consider just giving them a warning.
No Illegal Behavior (Shoplifting)
How to Handle: You must be consistent and report this to your PD; "turning a blind eye" because you like a participant is unfair to the rest of the group and WCC. Shoplifting requires an incident report and may result in removal from the program.