Definitions
A temporary endeavour undertaken to create a unique product, service or result
a project
An ____ is a single-threaded owner responsible for the planning, execution, and delivery of straightforward projects related to an existing program. You may be embedded in a single team or your work may focus on a small segment of a business (e.g., finance, legal, compliance, retail, engineering, HR, etc.), operations (e.g., Catalog, CS, FC, datacenter, etc.) and/or other larger programs.
L4 Program Manager
a ___ has GMS of greater $1,000 T4W
High-Value Listing
Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting.
Have backbone; disagree & commit
Sellers enrolled in ____ will have the benefit from Amazon of not having their account deactivated provided they work with us to resolve issues on their account.
Account Health Assurance
The application of knowledge, skills, tools and techniques to project activities to meet the project requirements
project management
An L5 Program Manger advises ______.
Managers
The _____ model delivers a personalized and dedicated support through assigned specialists for escalation management as an alternative to the Issue Assistance (IA) and Premium Support Technical Account Management (PSTAM) model.
SPRM Model
Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ.
Dive Deep
managing a project includes establishing clear and ___ objectives
achievable
Identifies the appropriate scope, deliverables, and team participants
project charter
___ is when someone takes action(s) to achieve specific goals. Actions can be implemented as one or more specific tasks or projects. Includes setting priorities and success measurements, making short-term trade-offs and either implementing or engaging with others to deliver.
Tactical
___ is the team that partner with business and tech teams to identify repetitive tasks that can be systematically automated, eliminated or completed by vendors through Self-Service tools.
RBS (retail business services)
Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here.”
Invent & Simplify
Project closure is defined as the point at which a project is declared ___
finished
Planning, implementation, & ______ make a program/project successful.
Evaluation
_____ is a leadership skill. Includes defining a mission, vision, tenets, and long-term priorities. Includes ensuring that stakeholders, leaders, and others are working toward common goals. Requires judgement and experience to make appropriate short-term vs. long-term trade-offs.
Strategic
Costs $1,600/month + 0.3% of total sales* in the previous calendar month + tax. Fees in any month will cap at $5,000
SAS Core
Leaders work every day to create a safer, more productive, higher performing, more diverse, and more just work environment. They lead with empathy, have fun at work, and make it easy for others to have fun.
strive to be earth's best employer
Includes the processes required to manage timely completion of the project
time management
You always need to demonstrate how your project supports, aligns and delivers on your organizations ____ objectives
strategic
For a ____, Business and/or program strategy may not be defined. May not even know what the problem is before starting. Drives clarity. Delivers with complete independence.
L7 Principal Program Manager
The _____ is an offering for the most impactful Selling Partners to our CX with our highest level of strategic engagement and joint business planning.
Marquee Selling Partner Program(MSPP)
We must begin each day with a determination to make better, do better, and be better for our customers, our employees, our partners, and the world at large. And we must end every day knowing we can do even more tomorrow. Leaders create more than they consume and always leave things better than how they found them.
Success and scale bring broad responsibility
Amanda's favorite place to visit
Vegas!