JIRA Basics
What fields on a JIRA ticket must be completed? Name at least 5
PO Priority
Product Type
Line of business
Product Market
State
Carrier
What are the three lines of business for SageSure
Commercial lines, personal lines, expanded market
What is the most common error on ticket capacity report?
Missing EPD
When do you utilize Planned custom vs planned standard?
Standard uses the plans normal cadence
and custom is when we have to make alterations to dates, points or both
What work type would you use when making a change to renewing a policy
Product support-renewals
One point ='s how many days of work
1 day
What do you do on a ticket if you want others to get a status update of the ticket changes and comments?
Add someone as a watcher on the ticket
What does an Epic Link do to a ticket?
Groups the tickets under the epic that are related
What tool should you use if you need to make multiple changes on ticket reporting?
Bulk Edit request
In the planning tab which field is mandatory while creating a ticket?
PO Planned Delivery
What PO Work type would you select for rate changes related to a new product?
NP-Binding Product-Rates
What is the silliest error on the Error Report?
remove clone link
What ticket type was recently deemed not necessary?
Story
What work type would you use for incoming product investigation?
General support-operational support-analysis
New Product, Compliance, Rates & Exposure Management