Accountability
Performance and Quality
Creating Change
Quality Measures
Westminster
100
this means having the charge to ensure that things are done, and done within the specified parameters.
What is responsibility
100
Suggestions for how the measure might be used in program development or policy making.
What is 'use of measure'?
100
Interpreting, formulating, and this are the three steps for change.
What is Implementing?
100
This is of primary importance when working with health organizations.
What is accountability
100
She sits quietly, frozen in bronze as students walk by.
Who is Aunt Em?
200
This relates to the program reaching the intended recipients.
What is coverage accountability?
200
Engineering approaches to systems analysis.
What are 'methods'?
200
In an experimental program, you would use this type of evaluation.
What is formative evaluation?
200
This quality improvement tool shows separate process steps in sequential order, with connections between processes and end points.
What is a flowchart?
200
This newly built campus center recently earned LEED Platinum certification.
What is the Meldrum Science Center?
300
A program manager ought to seek assistance from this department when confronted with situations involving failures to perform under professional standards in their teams.
What is human resources?
300
Program Evaluation and Review Technique
What is a PERT chart?
300
Often times it is this type of constraint that prohibits you from changing your program.
What is budget constraints?
300
More commonly referred to as CQI
What is continual quality improvement?
300
The bases of the newly installed water features in the courtyard were shipped in from this country.
What is China?
400
Among the six areas of accountability presented in the chapter, this is the only one in the 'effect theory related' category.
What is Impact?
400
Using the minimum acceptable requirements for precesses and standards.
What is Quality Assurance?
400
These types of actions can change the program.
What is implementation focused actions?
400
This was developed by Kaplan and Norton as a tool for businesses that integrate financial performance measures with measures of customer satisfaction.
What is the Balanced Scorecard, or BSC?
400
A chart with hooks in various places of the United States where students can hang one of two tags; one indicating a ride somewhere is needed, the other offering a ride.
What is the Ride Share Board?
500
The man in the 'Need Accountability? - Short Film' clip purchased these type of flowers for his wife.
What are roses?
500
Represents sequential events and major factors at play.
What are Fishbone Diagrams?
500
These types of actions change the process, but not the program.
What are process theory actions?
500
This is the diagramming of sequential events against a specific time line.
What is a PERT?
500
The library hours Monday through Thursday.
What is 7:30 am - 11:00 pm?
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