COI
Who must traditional partners name as an additional insured party on their COIs?
Second Harvest Food Bank of Orange County
When a complaint is received, this form should be sent to the partner contact to complete.
What is the Customer Complaint From?
Who are two individuals that partners need to have with a Safe Food Handling Certificate?
Primary and Secondary Contact
What is the accronym COI
Certificate of Liability Insurance
True or False, Any partner who changes their distribution location must provide an updated COI for the new distribution location.
True
True or False, Youth Hunger and Senior Hunger sites are required to have their own COI in order to distribute food.
False, they are able to request a copy of SHFBOC.
After a completed Customer Complaint Form is received it must be forwarded to this group for investigation.
What is TriForce?
What is the specific type of safe food handling certificate the primary and secondary contact need as a result of Feeding America guidelines?
Safe Food Handling Certification for Food Banking
What is the acronym for SFHC?
Safe Food Handling Certificate
This person has discretion over the final disposition/resolution of a Customer Complaint.
Who is the Operations Manager?
What is the total amount of coverage per occurrence needed on the COI?
$1,000,000
What can staff do if a site is unable to complete the Customer Complaint Form?
DOUBLE JEOPARDY
What is complete the Customer Complaint form on their behalf?
How many questions can someone miss to receive a Food Handling Certificate for Food Banking?
3 or less questions
What is the acronym for ML with Safe Food Handling?
Manager Level
Who else is required to have a SHFC besides the Primary and Secondary Contact?
Who is the person that you can request a copy of the SHFBOC COI for Youth and Senior Hunger sites that request for one?
COO Executive Assistant/Adele
When responding to the complainant, staff should let them know they can typically expect a final resolution within this amount of time.
What is two weeks?
What is one way to verify a SFHC is accredited for other staff and volunteers?
What are the acronyms for PCS, RD, and GR?
DOUBLE JEOPARDY
Partner Compliance Specialist, Recurring Delivery, and Grocery Rescue.
What two steps do you need to take once you receive a COI from Adel?
Save the COI in the partner’s digital file, following the proper naming convention.
Email the COI to the partner ASAP.
What is the timeline given to traditional partners to get their updated COI before they are placed on product hold?
Two weeks
What are the first three steps after a completed complaint is received.
What is:
1. Forward it to Triforce
2. Respond to the complainant explaining the investigation process
3. Save the complaint form in the appropriate FY folder.
How long are SHFCs provided by SHFBOC valid before they expire?
3 years
What is the acronym for PCCM?
Partner Compliance & Capacity Manager
Put these steps in order for the Customer Complaint Procedure:
A. P&S follows up with the site
B. Triforce investigates the complaint
C. Ops Manager provides resolution/follow-up
D. Completed complaint is forwarded to Triforce
E. Corrective Action is completed, if necessary
What is, D, B, C, E and A?