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What does CVQ mean?
Coverage Verification Question
For an additional or replacement vehicle (Unlisted Vehicle CVQ), what is one document you can obtain to confirm the vehicle’s purchase date?
Bill of sale, loan agreement, etc.
What does ULV mean?
Unlisted Vehicle
With what policy renewal status(es) does material representation potentially exist for NC policies? (Unlisted Driver CVQ)
-00 and -01
What does ULD mean?
Unlisted Driver
What are the two types of permissive use?
(Unlisted Driver CVQ)
Express or Implied
What document must we have for material misrepresentation to potentially exist? (Unlisted Driver CVQ)
Signed Application
Share your screen and show us how to check policy notes.
(Check Policy Notes for Potential Claims Issue)
Coverage & Policy -- Policy Menu -- Policy -- Open OSWA Policy Menu -- Policy Notes
Within how many days of the date of loss does the vehicle need to be purchased to qualify for coverage? (Unlisted Vehicle CVQ)
Within 30 days of the date of loss
Name two ways we can independently verify the date of loss.
Police report, witness, claimant, etc.
Provide an example of a policy change that does not impact coverage
Address change, phone number change, etc.
Name one action you would need to complete to move a Policy Not in Force CVQ toward resolution or review
Obtain copies of cancel documents and proof of mailing, rule out any other active policies with Progressive, independently verify date of loss
Name one action you would need to complete to move a Coverage Change CVQ toward resolution or review
Review PolicyPro to review coverage changes (confirm no coverage changes), if a coverage change exists determine if the coverage change impacts the policy, determine if the coverage change impacts the date of loss (and verify the date of loss if needed)
Name one action you would need to complete to move a Policy in Another Loss Exists for Policy/VIN CVQ toward resolution or review
Review all prior losses to rule out overlapping damages, confirm prior damage is repaired (if applicable)
What does ROR mean?
Reservation of Rights
Name one method of payment that needs to be verified when reviewing the down payment for a Recent Policy Inception CVQ for a -00 policy?
Bank account, EFT, etc.
What must the premium change be for misrepresentation to be material? (Percent or dollar amount) (Unlisted Driver CVQ)
At least 10% or $100
You confirm that claimant was driving for Lyft at the time of loss. How do you proceed?
File Owner retains the claim and continues handling.
What will happen to the claim coverage if material misrepresentation exists for an NC policy? (Unlisted Driver CVQ)
First party coverage denied and limits decreased to state minimum.
Name one method of payment that does not need to be verified when reviewing the down payment for a Recent Policy Inception CVQ for a -00 policy?
Credit card, debit card
Where can you obtain copies of cancel documents and proof of mailing?
(Policy Not in Force CVQ)
Progressive Content Viewer (PCV)
An unlisted vehicle can be one of these three things - name at least two. (Hint: You want to determine if the vehicle is one of these things in your investigation)
Additional, Replacement, Non-owned
Name two actions you would need to complete to move a Recent Policy Inception (-00) CVQ toward resolution or review
Review PolicyPro for policy inception and confirm down payment is okay, verify no overlapping coverage with insured, independently verify the date of loss (obtain police report, ER or ambulance bill, witness, tow bill, metadata from scene photos, etc.)
Name two pieces of information we confirm in the Unlisted Driver Coverage Investigation (UDCI) recorded interview
Confirm permissive use, confirm the driver is not a household resident, confirm the ULD is not a regular driver, etc.
If you obtain other insurance on your covered auto, what does the automatic termination clause state?
“If you obtain other insurance on your covered auto, any similar insurance provided by this policy will terminate as to that auto on the effective date of the other insurance.”