What's Next?
Your GTL makes you aware that the newly hired stock clerk is not performing well. Since he has yet to be spoken to, you let the GTL know that he must ________ the associate as this is the first step to improving performance.
What is Coach?
All Publix associates must comply with Publix’s rules and policies regarding conduct. In order to provide guidance to associates about what is, and what is not, acceptable behavior, Publix has adopted Rules of Unacceptable Conduct. All associates have direct access to these rules in their ___________.
What is the Associate Handbook?
This is a concept of successive coaching and counseling to help improve or modify behavior.
What is Progressive Discipline?
FT Produce Clerk Frank has been continuously verbally coached for poor job performance opportunities. Management has made him aware that his next occurrence will be documented on a __________, as this is the second step to improving performance.
What is an Associate Counseling Statement?
This resource, located on Publix Connection, contains information about policies, practices, and benefits of Publix and answers most routine HR questions.
What is the MRL or Manager’s Reference Library?
By not consistently and fairly applying Publix policies and practices, our actions could be interpreted as ___________ or unfair treatment.
What is Discrimination?
During your MIC close, you find a produce clerk standing on a flat top to reach an item. After verbally coaching the associate for unsafe work practices and reminding them of Publix’s Safety Promise, you must ________ the incident by emailing your SM.
What is Document?
As a manager, you must set clear expectations and follow through on expected discipline. __________ should be known, fair, and expected.
What is Accountability?
FT GRS Trevor has made management aware that he is unsure if he will acknowledge the associate counseling statement he was just provided. Management will need to let him know that he has up to this many days to do so.
What is 7 days?
PT Seafood Clerk Timmy was seen not using a cutting glove while cutting salmon for a customer. This is Timmy’s second occurrence of unsafe behaviors in the workplace. Based on the SM’s ____________, Timmy should receive an Associate Counseling Statement.
What is Comparables?
As the MIC, an associate makes you aware that another associate may be intoxicated. When you approach the associate, you notice the smell of alcohol and realize they are rearranging labels onto the wrong products. After contacting your SM, they make you aware this may be a violation of ___________ and you must complete a reasonable cause/ suspicion test on the associate.
What is Publix’s Substance and Abuse Policy?
__________ associates refer to those with similar tenure, experience, knowledge, etc.
What is Similarly Situated?
CSS Layla has made the CSM aware that ACSM Jefferey may be taking items from the Lost and Found bin. After being told, the CSM checks CCTV and confirms these allegations. As the ____________, the DM will need to interview Jefferey and decide the next course of action.
What is the Decision Maker?
While working, you notice that PT Bakery Clerk Charlie has passed all points of purchase and walked into the breakroom with a sub in his hands. After reviewing CCTV, you find that he did not purchase the item. You also walk into the breakroom and find him consuming the product. As a violation of the _____________, Loss Prevention and your RARS need to be made aware prior to interviewing the associate.
What is the Associate Purchase Policy?
These 3 C’s help management stay on track when ensuring performance improvement is made easy.
What is Communication, Condition, and Consequences?