STAR Audit
When should FCRA scripting be read?
The FCRA script should be read in the following situations: when attempting to cross-sell renters from a different product, warm transfers, third-party scenarios, and for RQ's that are over 90 days old.
Under Coverage C, a customer's property is covered inside of their home. Where else is a customer's property covered?
Personal property owned or used by an insured is covered anywhere in the world.
Does Homeshield R need to be offered on all quotes when available?
Yes
In Florida, what is the minimum amount of time a customer can sign a lease for?
Lease agreement must be for 1 year or longer
What is the maximum amount of jewelry items that can be listed on a quote?
20 items
What breed of Dogs are unacceptable for Progressive Home Renters?
Under Coverage C, how much would we pay out if a customer's food gets spoiled due to a power outage?
$0 - This property is not covered
Name the 3 coverages included in the Homeshield R package
Home Computer
Personal Injury
Water Backup
Aside from Michigan, what type of home is an unacceptable risk for Progressive Renters?
Manufactured or Mobile Homes
When a policy is "flat canceled", what is the minimum earned premium amount?
$0 - A flat cancelled policy was never in force
Under the Co-applicant guideline, who MUST be listed in order for coverage to apply?
Significant Others
Under Coverage C, what is the most we would pay for any 1 unscheduled item?
10% of their Coverage C - Personal Contents
Home Computer Coverage
A property being occupied by more than _____ unrelated individuals must be referred to Progressive Home Underwriting
2 unrelated individuals
What needs to happen when a policy is issued without payment?
Contact Progressive Home (ISG - Insurance Services Group)
If outside of business hours, send email to
Renters@email.progressive.com to request flat cancel.
(Progressive Home policy number is required)
Include the following details in request: Flat cancel needs to be processed because customer did not pay at time of purchase.
Customer was advised flat cancel will be processed.
When initially collecting a customer's name and property address, what step must take place?
We must (or have the customer) spell the customer's first name, last name, and property address
Under Coverage C, what state covers jewelry at replacement cost?
Texas
What 2 limitations of coverages are deleted after adding the Homeshield R endorsement?
Loss by theft of tools
Loss by theft of electronic equipment
(Not in CT)
In terms of business use, when any of these 4 elements apply it is considered an unacceptable risk. What are those 4 elements?
Businesses that result in customers or other visitors to the dwelling
Employees working from the premises
Home contains business inventory over $20,000 in value.
Manufacturing, product assembly, or product repair work is being conducted on the premises.
What steps need to be taken if a customer wants to schedule a piece of jewelry that is worth 5K or more, or more than 10K in total?
Do not call Underwriting
Quote the cost of adding the jewelry but remove it before selling
Advise customer coverage can be added after sale but is subject to underwriting approval. Appraisals/bills of sale will be required prior to approval. Follow Proof Requirements for details.
Transfer to Progressive Home Renters Customer Service during their normal business hours if customer wants to add coverage after sale.
What is the minimum earned premium for South Dakota?
$25.00
Under Coverage C, what is the maximum amount of personal contents coverage a customer can have?
100K without Underwriting approval
When Homeshield R is selected, what "rule", or limitation is eliminated?
10% rule is eliminated and unscheduled item is covered at full value (See CT & VT for specific rules)
If a customer had _____ claims in the past ______ years the risk is deemed unacceptable
2 claims in the past 3 years
When selling a policy, what coverages must be reviewed?
Review Coverages C - F AND the Deductibles