PRI (1)
PRI (2)
PRI (3)
PRI (4)
PRI (5)
100
What is the CRDD
Customer Requested Due Date
100
What is FOC and what does this mean for a PRI Order?
Firm Order Commitment- It means that our port request has been accepted by the loosing LEC
100
When do you complete the SIP/PRI Call out?
At stage “Sale Complete” when requested by sales support in the “sales order processing status”
100
When would the CRDD and Due Date not match?
Never
100
If the ECD is pushed out what status do we use to request and order back from COM?
Region Request Return
200
What field on the EPR indicates the PRI is ready for install?
Circuit Provisioning Complete”
200
When does COM send out the call invite emails and how many per product?
Within 48 hours of placing “In Process” with a valid Due Date
200
What Site Surveys are required for PRI and SIP?
Desktop, Capacity, Engineering
200
What other important piece of information is needed for a SIP opportunity?
SIP Questionnaire
200
What In Jeopardy reasons is the PC responsible for?
CRDD/Due Date
300
Why would a Site Survey status be Pending Non-Standard Equipment/SIP Trunks Use Only
TWC Doesn't Support their PBX
300
If there are errors on the order when the SIP/PRI Call out it requested what is the next step?
PC Changes Reason to "PRI/SIP Call Out Issue" and put notes in the "opportunity Notes" section as to what the issues are
300
What information is captured in the disposition of notes?
Related RCF,BCP Service Requests,BCP to PRI Migrations
300
What is the information/email called that is sent to the customer with the details of the order before the cutover date.
External Cut Sheet
300
Why is it important to check the NPA/NXX and what happens when the numbers do not have the same NPA/NXX.
If the NPA/NXX is not the same it means the numbers are out of different rate centers. The customer will need to RCF that number.
400
What type(s) of PRI orders are PC's not responsisble or accountable for?
Full Disconnects, Administrative Changes
400
When would our FOC Date be in Jeopardy
Circuit Provisioning not complete, construction not complete, PRI SR is in Jeopardy or Rejected
400
What group installs the cable modoem on a Docsis PRI/SIP Tech Ops
Tech Ops
400
How many days prior to a SIP install does the Pre-Configuration CAll take place?
5 Days
400
When do Project Coordinators get on the cutover call?
When COM Rep reaches out with an issue/re-schedule
500
Who Requests and adds native DID's to a Trunk Group?
Order Management
500
Who's responsible to schedule Core Products if PRI is on the opportunity?
Order Management
500
Who works with Sales Support to fix In Jeopardy issues?
COM
500
Which Group is responsible for setting the PRI SR to "Billing Activated"?
COM
500
Do we use Calendar Days or Business Days when figuringn out a PRI Install Interval date?
Calendar Days
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