Our Tomorrow Plan - Training
What is the take-away from how training is conducted today?
Who is our newest team member?
Who approves day travel?
RAM - it is at their discretion and does not require approval.
Why is it important for an ORS to experience a customer meeting?
The importance of understanding the customer engagement and closing the loop on the data.
What is the take-away from how training will be tomorrow - "Refresh In Action"?
Consistency In Engagements
What was the name of the song playing during our meeting?
Hotel California - The Eagles
Who approves multi-day travel that requires hotel/no air-fare?
Director
What is the travel expectation of the ORSs?
By the end of this fiscal year that the ORS will complete travel with a RAM and ongoing.
What are the new types of opportunities for engagement?
What to present for 1 engagement:
•1 vendor change (L&D/VOR) and 3 product
OR
•5 products and no vendor (L&D / VOR)
OR
•3 vendors (L&D/VOR) and no product
Which tool do we use to update our Profile?
Aspire/Ingenium
Who approves travel requiring airfare?
Sr. Director
What is the take-away from Customer engagement summary and follow through best practice?
During administrative time during the week, RAMs need to send out to customer a follow up to the customer engagement using email template. Has to be done by end of week.
What are the new requirements for engagements per month for RAMs and DCSSs?
* RAMs: 24-36 per month (avg. of 6-9 per week)
can be a combination of virtual or live
* DCSS: 8-10 per month (avg. of 2 - 2.5 per week)
can be a combination of virtual or live
Why is your profile important?
It reflects your experience and your career aspirations.
Who approves travel that requires airfare and 4 hotel nights?
Vice President (Aaron)
When do you need to enter your engagements, activity and cases into CEM/Salesforce?
Within 24 hours of the event occurring
What are the three take-aways from Training - Feedback?
When is your updated development plan due?
Development plan must be in place by December 31, 2022.
What are the four take-aways related to DCSS travel with RAMs?
* One time per year, DCSS should travel with each of their RAMs for standardization, feedback and review opportunities.
* DCSS can add a 2nd travel engagement with their RAMs for review of additional training.
* The engagement will be part of their performance review.
* New RAM - will travel with RAM mentor for training on customer engagements.
Who has the best Halloween costume today?
Take a vote