QA and QC
Quality Assurance
What is the activity of building a project product such that it fulfills the quality criteria specified for it?
Project Managers are responsible for everything to do with quality for a project.
What is something that is not entirely true about projects?
Stakeholders deserve to have all their quality criteria met, no matter what, on a project.
What is not true about stakeholders?
Determine the Quality Criteria from the client and the stakeholders
Which task or step comes first in the Quality Process?
Quality Control
What is the activity of evaluating project products that are delivered from projects to determine the extent to which they fulfill the quality criteria?
Begin addressing quality criteria early with the client and the stakeholders.
What is a best practice regarding quality on projects?
Stakeholders have differing perspectives regarding the quality criteria for project products that can conflict at times.
What is something that is true about stakeholders' quality perspectives?
Measure the quality of the products.
What is the QC process step?
It's more expensive.
What is the result when there is no QA going on for a project and all the effort in only invested in QC, and then fixing products?
Many tactics and strategies for documenting quality criteria and measuring quality.
What does a PM have available to help the project succeed?
Stakeholders never change their minds about their quality criteria.
What is another thing that is not true about all stakeholders' perspectives on quality?
Use the Quality Criteria to design and build the products.
What is the QA step in the Quality Process?
A rubric or a checklist.
What is used in a quality control action/task/step?
Assisting the stakeholder and client in divulging their quality criteria.
What is something the PM has to keep doing throughout the project?
Clients are responsible for all the quality for the project.
What is something that is not true about projects and clients?
The quality process is similar for every project.
What is something that is true about the Quality Process?
QA and QC are the same thing.
What is not true about quality assurance and quality control?
The Cost of Quality
What is a phrase that quantifies the total cost of quality-related efforts and deficiencies.
Collaboration and negotiation.
What are some ways to address conflicts among the quality criteria for project products?
A common aspect in a quality process no matter what kind of project it is.
What is a looping step that allows the product to be returned to an earlier process step to be revised/reworked.