Policies & Procedures
What needs to be transferred with an Ebike?
The bike box and Tannus upgrade
What brakes come on Santa Monicas and Level 2's?
Tektro Hydraulic brakes
What is the model name of the Rocky mountain electric Fatbike?
Bilzzard Powerplay
$15
7 days
When building an Ebike what should be done with the battery during the build process?
Charge the battery to 90%
Shimano Atlas 8 Speed
What is the model name of Revels 120mm front travel bike?
Ranger or El Jefe
What is the expected turn around time for service bikes?
3 days or less
What was going to be the name of pronghorn bicycles?
Antelope bicycles
What does 1 year free service mean?
All labor is free for the first year, no Ebike surcharge
What must be done before using a stock part for a warranty claim?
You must have warranty approval from manufacture
How much Travel front and rear does the Yeti SB140 have?
150mm or 160mm front 140mm rear
When do we charge the Ebike surcharge?
all bikes not purchased from us, any bike purchased from us more than a year ago
What are you responsible for when you start and interaction with a customer?
They leave happy, and with a quote
Who is eligible for NICA Discount and how much is it?
NICA Racers and coaches, 15%
What Amp hour battery comes on the Level 2 and Santa Monica?
Level 2 - 14 Amp Hour
Santa Monica - 15 Amp Hour
At what % grade is the Cannondale System six no longer faster than the Supersix Evo?
7%
What do we staple to service bikes and what must be on it?
Work order quote and the Customer Signature
What are the three reasons we started Pronghorn?
1. Employe people in the Industry
2. Hook people up
3. Promote Cycling
What 4 things need to be added to a PO note section so that its done properly?
1. Vender #
2. What/who is it for?
3. What shop is it going to?
4. Employee Initials?
Which Aventon and Aima Ebikes don't come with blinkers?
Aventure 1, Level 1, Level 2 , Pace500.2, Pace 500.1, Big Sur, Big Sur Sport
Within 1/2 pound how much does the Motera SL2 weigh?
45.4 lbs
Name 7 of the 10 things should be checked when checking in a bike?
Headset for play, Bike Damage, Shifting, Cables and housing, Brake life, Chain life, wheel true/spokes, Hubs for play, Bottom Bracket for play, Brake Firmness for hydraulic brakes
Where did Irv's dog Vega get her name?
The star