QFV
What does QFV stand for?
Quote Field Validation.
Explain Coverage A on an H3 policy.
Dwelling Coverage. Replaces the structure of the home.
True or False: Renters insurance will qualify the customer for a multi policy discount.
True.
What rating system automatically includes Home Protector Plus?
Elements
What are the names of the 2 home quoting systems?
Elements/Oasis
Name 3 things that must be verified when continuing a previously completed quote?
1. Name
2.Address
3. DoB
What % does coverage B typically default to for H3s?
10%
What two pages can we find the multi policy discount on an auto quote.
Quote Summary and Premium.
When quoting in Oasis, what 3 things does Enhanced Home Protection provide?
What visual cues will help you identify if you are using Elements or Oasis?
Less questions on several screens - more customization of coverage.
What are 2 issues that could result from not following QFV?
Explain Coverage D, Loss of Use, to your Landlord client.
Covers Loss of Income.
True or False: Michael is 24 years old and lives at home with his parents. When calling in for his auto quote, we are allowed to attack the cross sell and sell him renters insurance.
False - Michael Lives with his Parents.
What is loss assessment?
Provides coverage for your share of loss assessment charged against you by a corporation or association of property owners when the assessment is made as a result of direct loss to property owned by all members collectively or as a result of liability from property damage or bodily injury.
What is the Cross Selling 'call flow' (order of operations).
Quote/Quote/Coverage/Coverage/Price
How would you set expectations with the customer that you would need to confirm their Auto quote?
I'm going to review the information in the system and make sure we have all the discounts you're eligible for.
What is the minimum amount of Personal Property we can write on an H4? (simple renters and legacy)
$5k - Simple Renters
$15k - Legacy
Your auto customer is on the fence about renter's insurance and doesn't think they need it. How can we build value to get them interested?
explanation of how renters insurance can benefit the customer.
What is the Eco-Friendly Upgrade Endorsement?
Provides additional coverage to replace property damaged in a covered event with ‘green’ property. For example, if a fire destroys kitchen appliances, we will pay extra to replace the fridge, dishwasher, etc. with Energy Star appliances. If a roof needs to be replaced because of a covered loss, this will pay extra to install solar panels. Eco-Friendly Upgrade covg also offers additional limits for recycling home materials/debris/etc.
Scavenger Hunt: An existing Liberty customer calls in to get a new auto policy. They are recently divorced and will be insuring a new car on their own.
What KC article number will help you find the answer?
HELP-166626
New Auto may be treated as new business.
If a customer's phone number populated a household, but the address nor date of birth match, what do we do?
Start a new household.
Your client is unsure how much Dwelling Coverage they need for their condo. What questions should we ask them to help make an appropriate recommendation?
ask about the Condo Master policy.
Compliant or not Compliant? "Your price comes out to $200/mo. That is $180/mo for your auto, and $20/mo for the renters insurance."
It is compliant, as long as we are separating the prices in our delivery, and clearly defining the two policies.
Your customer expresses they have a valuable custom Persian Rug worth a lot of money. In Oasis 2.0. what would be their limit of coverage?
$5k- article HELP-161900
What are Kristen and Matt's dog's names?