Maintenance
What step is first when performing a make ready - Painting the apartment or cleaning the apartment?
Painting the apartment
What law protects tenants from housing discrimination?
The Fair Housing Act
An FAS must be completed within how many days of a move-out according to company policy?
10 Days
What should you always get from a prospect before walking out the door to tour an apartment?
A valid government ID
How many days is documentation good for when approving a file for an applicant?
120 Days
How often are you required to do unit inspections per SLN policy?
Once per quarter
Can you steer a prospect to a particular apartment or building based on their disability?
No, that is illegal steering
Under Budget guidelines, what is the dollar amount that a manager can approve without RPM approval?
$500
You have a leasing consultant that does not have a driver's license - is it ok for them to tour the prospect on the golf cart?
No, golf carts can only be operated by employees with a valid driver's license in the state in which the property is.
An applicant has a 16 year old child with a job - do we include their income when calculating household income?
No
A Service Request should be completed within what time frame per SLN policy?
48 hours
A resident requests a walk in shower because of a disability - what is this called?
A reasonable modification
According to Company policy - how many days should you keep deposited checks in the office before shredding?
60 Days
Where do you find out how much the property's application fee is?
The Pricing Package
What is the NC Asset Threshold you must list on the Asset Form?
$52,787
Maintenance loses a key to an an occupied apartment, what should you do?
Change the lock and notify the resident
A maintenance tech is asked to prioritize a work order because the resident is elderly. What do you say?
Service requests need to be handled based on urgency and not a protected class.
According to company policy - how long should you keep cancelled or denied applications?
4 Years
What are 3 out of the 5 S's of what you do when a prospect enters the office?
Stop, Smile, Stand, See, Salutation
If an applicants check they are Separated on the application, what's your next step?
Have a Marital Separation Form completed
A resident walks into the office stating they locked themselves out. What should you always get before opening the apartments?
A valid ID
A resident asks if they can pay their rent late because they receive their disability check in the middle of the month. What is this called?
A Reasonable Accommodation
A family member calls you concerned because they cannot locate one of your residents. They don't answer the phone or the door - what should you do?
Contact the police and ask them to do a wellness check. If you think they are in imminent danger - contact 911.
On a shop what is the most common item that points get deducted for?
The employee is not wearing a name tag
2 adults and 1 child are applying but the birth certificate shows only the mother's name. What should your next step be?
You must address child support