The sales method that includes a step-by-step process of opening, probing, supporting, closing, and overcoming objections.
What is Needs-Based Selling?
100
The number of days after the 1st of the month a resident has to pay rent before late fees are assessed.
What is 5 days?
100
What "MMC" stands for.
What is Management and Marketing Concepts.
100
An eviction process is legally termed an Unlawful _______?
What is Detainer?
100
The 2 property management software programs MMC uses.
What is OneSite and RentManager?
200
This item must be secured in the leasing office from anyone over the age of 18 who wishes to go on a tour.
What is a photo ID?
200
Following written notice, this is the number of days before an unauthorized vehicle towed.
What is 10 days?
200
The street where MMC is located.
What is Middle Tennessee Boulevard.
200
The general attractiveness of a piece of property when looking from the sidewalk.
What is Curb Appeal?
200
How often market surveys be updated and provided to the corporate office.
What is once per month?
300
The person who is to fill out the guest card.
What is office staff?
300
The Landlord Tenant Act defines this as "honesty in fact in the conduct of the transaction concerned."
What is "good faith?"
300
The way Jean's signature appears on the MMC website.
What is Jean Meredith Cline?
300
Total units on the property, minus total vacant units, divided by total units, multiplied by 100.
What is occupancy percentage?
300
The two things vendors should provide when submitting a bid for service.
What are a W-9 and a Certificate of Liability?
400
This is to be done with every prospect who has contacted the leasing office for information.
What is follow up?
400
Any law, ordinance, or governmental regulation concerning fitness for habitation, or the construction, maintenance, operation, occupancy, use, or appearance of any premises, or dwelling unit.
What are "building and housing codes?"
400
Where Jean's property management experience began.
What is The Freeman Companies?
400
The practice of postponing maintenance activities such as repairs in order to save costs, meet budget funding levels, or realign available budget monies.
What is Deferred Maintenance?
400
Reporting that includes occupancy status, traffic, availability, new applications, new move-outs, and marketing/retention goals along with accompanying reports from the property management software.
What are weekly reports?
500
The three things all phone calls must begin with.
What is your name, a pleasantry, and an offer to assist?
500
These are to be held in a bank account used only for that purpose and not co-mingled.
What is a security deposit?
500
The number of total units MMC manages.
What is 2,087?
500
The technical term for something that entices someone to act, for example, a rent concession?
What is Inducement?
500
The total rent possible from a property if it were 100% leased at market rate (with no deductions for bad debt) plus ancillary income.