File Conversions
Which report should be requested when receiving the work allocation?
R45
Which page do we go on Host to debit cx account?
MTG - A05
Name 3 reasons to not pay for MTG?
Owner to pay
PPL 0
Pending discharged
Before sending the SPH files, what should we check on soraka?
If Muni set up for Secured email on not
Who send the OPC request:
1- Muni, 2- Branch, 3- Customers, 4-All of them
The answer is # 2: OPC can be requested by TD branches only
Which tool we use to convert txt listing to excel?
Under "Data" we use "Convert text to table"
Which cost centre used to pay the penalties
3906
What is the common payment we posted on S3?
Credit balancing
What is the SLA for sending SPH files to the Muni?
5 days
When do we need to jump to the servicing branch?
For credit balancing on host and S3
What are the 3 different grants in BC Munis?
No Grant, Basic, Senior
What is the name of the standard File that we upload into soraka to create the Paid and Listing Files?
The Original file
Name at least 3 reasons for exceptions?
2R, Roll/MTG does not match, 2Muni, PPL 0, arrears/credits threshold, Muni/SB code does not match, Amount is not greater than zero ....
When a Muni special formatted file should be updated and sent with other sph files to Muni?
Upon Muni request: usually for the main payment only, or if Mun requested, for all payments
When do we need to send the CIC email?
If TD pays the penalty for a late payment
balance of transfer taxes & vacancy
Which info can be used to search for the MTG/property details on SL?
MTG number, cx name
For each manual payment, what are the 4 mandatory files that should be created and completed before sending the draft request to QC Team?
Paid file, payment letter, payment compliance letter, checklist
Which Muni listing extensions usually required special handling?
txt, csv, excel
What is PAP and to whom do we send it to?
Which payment type greater than $10k that we can't pay without cx authorization?
Arrears/utilities/supplementary
Other than SL, where can we search for MTG multi-Rs, grants, and special instruction?
TML on soraka.
What should we do if the exception reason is "Only sundry tax bills allowed after final tax bill"
Go to A18 and change date to previous day’s date and mark condition as ok and proceed with payment accordingly
On IA paid file, why do we use the Conditional Formatting tool for?
To check for duplicate entries on IA Tax Roll Number, Tax Roll Number, Mortgage Number, Name, and Address
True or False: Host F01 can show the Muni total payments on any day.
False, only can show the Muni payment on the same day only