Department #'s
This is the contact number for ProSeries.
What is 1-800-434-6818 ?
These are the tools you us to find articles related to the client's issue?
What is PCG Help Panel. or Google?
This is the first application to open when starting your computer?
What is Global Protect. (VPN)
Your intuit global protect uses this login.
What is the SSO or 2 and 6
This is the contact number for Lacerte.
What is 1-800-933-9999?
This product, is great to use as a main resource?
What is Proseries?
Customer wants to change the total on the 1040 Wks Line 2b. Customer uses this resource to find the place to do that.
What is cross-reference?
This is the main communication board used?
What is Slack.
This is the long email to log into ProSeries AppStream
What is @nac.iml.sitel.net?
This is the contact number for QBO.
What is 1-800-488-7330?
This person will pull you for your phone reviews and assist you throughout the season.
What is a coach?
Customer uses this form to mark return for e-file?
What is federal information worksheet
Opening this allows you to open many of your tools.
What is Expert Tools Portal?
This is the username format to log into kronos
What is the AMER\ username?
This is the contact number Turbo Tax.
What is 1-800-446-8848?
You utilize these departments or people for support when taking calls in production.
Who is Tier 2 or SME or Peers?
These icons allow you to change between the state and fed view?
FED\ST Icons on the quick connect bar
This application is used to create time punches?
What is Kronos?
This is the contact number IRS Customer service.
What is 1-800-829-1040
This is where you find templates for emails, phone numbers, and other common call driver resoultions
What is the Info Dump
Customer ask, "Where do I enter the loss carryover for a 1099-B" The customer will use ________________ to find the answer.
What is "Where do I find"
This tool allows you to change into break/lunch status
What is CCP
This is the website to view paystubs and Sitel related settings
What is hr.sitel.com? or What is hr.foundever.com?