Google Products
Comparable to an Alexa
What is a Google Nest Mini
The most up to date PRS information can be found here.
What is the ProSquad Eligibility Doc from Knowledge
CM calls in claiming that their Google Doorbell Camera is not showing any picture or recording any clips, they have a flathead screwdriver available
What is ProSquad Eligible
Indoor/Outdoor Camera disconnected w/No Live Feed
What is Can the customer reach the camera? What is is the camera mounted?
Most Common Sensor
What is a Door/Window Contact
Learns your temp preferences for energy efficiency
What is the Google Nest Learning Thermostat
Must always confirm
What is that the customer is onsite.
CM calls in due to sensors showing low battery, they are willing to purchase a new battery and are able to reach the sensor.
What is ProSquad Eligible
Doorbell Camera not working
What is does the camera have power, is there a light coming from the doorbell camera?
Able to Detect a 25ft Radius
What is a Glassbreak Detector
10 Inches, includes a camera, will not replace the panel
What is Google Hub Max
A service has already been scheduled for a different issue
What is do NOT to send to ProSquad
CM called in because their panel keeps dying and wont stay charged. They do not feel that they should need to purchase a new battery since the problem is the faulty equipment.
What is NOT ProSquad Eligible.
Z-Wave Lightbulb Not Working
What is Can the customer reach the lightbulb?
1080p, Hardwired
What is a Skybell Doorbell Camera
Can be used indoors or outdoors
What is the Google Nest Camera indoor or outdoor
ProSquad 8-12
What is ProSquad Saturday Hours
CM calls in having issues with their MyADT app.
What is NOT ProSquad Eligible
Sensor Issue
What is Can the customer reach the sensor?
Amplifies Alarm
What is a Indoor/Outdoor Siren
Used outside, Battery or Wired
What is the Google Nest Doorbell Camera
Non-Operation Hours
What is create a case to PRS with the CM's Preferred all time in the notes.
CM calls in that their Thermostat is doing to the reverse action, when they turn the AC on it turns the heat on and vice versa
What is NOT ProSqaud Eligible
Doorlock not locking all the way
What is Does the customer have a screwdriver to take the back off of the doorlock?
Used in a Hardwire Takeover