communication skills
Maintain eye contact
Nod to show your approval
Lean in
Positive facial expressions to show empathy or understanding
4 types of body language that show you are listening when someone is talking
Presenting and serving platters
Serving solid foods, including salad and bread
Clearing the table of extra utensils and crumbs
Setting and clearing bread and butter
Removing anything placed at a guests left
things served from the left
Bowls or platters are placed on a table and a seated host or hostess serves the food, simplest style of service
English style service
introduction: gets attention, tells you what information is coming
body: topic
conclusion: summarizes key points
what are the 3 parts of effective writing
Clearing plates
Changing flatware
Serving soup and beverages
things served from the right
Bowls and platters of food are made in the kitchen then brought out on a cart and the server puts what food they want on their plate
Russian style service
Body language
Gestures
tone of voice
physical touch
4 examples of nonverbal communication
responsible for the overall management of service
In a formal service setting, what does the maitre d hotel do?
Servers present the food to guests from a table-side cart. also known as a gueridon
french style service
Food arranged on plates in the kitchen and brought directly to the guests by the server
American style service
Host/hostess
In the contemporary full-service operation, who’s job is it to seat customers?