Overview of the restaurant and food service industry
What are Buffalo Wild Wings Texas Roadhouse, P.F. Chang’s, China Bistro, The Cheesecake Factory
Casual dining full-service restaurant
Harmful things are present in food, making it unsafe to eat.
Contamination
Used to cook vegetables and grains
Steamers
Most consist of a lettuce base, but a wide variety of ingredients can go into a salad.
Salads
This will help in understanding the quality of the operation’s customer service.
Satisfaction
Who Takes and serves orders
Servers
When a food item containing an allergen comes in contact with another food item and their proteins mix
cross-contact
Cooking units with open heat sources
Ranges
Is a liquid or semiliquid used to flavor salads. The dressing acts as a sauce that holds the salad together.
Dressing
They may not be able to eat certain food items due to allergies or religious restrictions, or simply by choice.
dietary needs
The ability to focus closely on what another person is saying to summarize the true meaning of a message.
Listening
Acid cleaners used on mineral deposits and dirt that other cleaners cannot remove.
Delimers
Small hand tools and small equipment easy to use for food pre-preparation
smallware
Incorporates a combination of any of the four salad types discussed previously
combination salad
Quick surveys that guests complete noting their level of satisfaction with the food and service. These are short and simple. Include comment cards and pencils when the check is delivered to encourage guest feedback.
Comment cards
This may be as easy as soda versus pop, or hoagie versus hero versus submarine versus grinder.
Language differences
The prevention measures discussed throughout this section will help prevent accidental contamination of food.
Food defense
This is to prevent slippage and helps to control the size of the cut.
guiding hand
A flavorful mixture that accompanies certain food items.
A dip
Consist of guests who meet as a group to talk with managers about possible improvements in service or other areas.
Focus groups
Things an applicant does—especially for relaxation or fun
Activities or hobbies
An often overlooked workplace safety issue involves such as arson and theft
external threats
Once you have your staff trained and your kitchen set up, you are ready to cook. In the restaurant and foodservice industry, getting ready to cook is called
mise en place
As an edible container for the food inside, it also provides bulk and nutrients.
Bread
Hired by an operation to visit and report on their experiences and impressions of a particular foodservice operation. These shoppers provide more in-depth feedback than comment cards or surveys, especially if they have been trained on an operation’s systems and procedures.
Mystery shoppers