Voice of the Associate
Future of Work is one of the determinates of success for the Voice of the Associate. These are the two components of Future of Work:
What is Digital and Lead/Innovate/Adapt?
By building differentiated future state distribution capabilities through segmentation, nurturing paths and ease of use for our partners, we hope to achieve this result in 3-5 years.
What is JDP 1st quartile results?
We can improve speed and effectiveness of business solutions to increase value for consumers, partners and organization by using these 3 things:
What are data, insights and analytics?
Active engagement in defect reduction includes identifying, remediating & this:
What is Eliminating?
In the past we had to pay a $1 on Fridays for this.
What is to wear jeans?
Through a focus on strategic priorities and changes across all Personal Lines P&C, we hope to accomplish this:
What is an enhanced associate experience?
We use this tool to collect agent feedback and provides insight into how we can improve and maintain providing quality service to both our agents and members.
What is the VOC Tracker?
Our 3-5 year VOP objectives include building market-leading capabilities in the following areas:
What are customer insight & segmentation, distribution insight & segmentation and pricing & portfolio management?
Auto diversion is an example of this type of underwriting model.
What is the New Business Acquisition Model?
This Underwriting Manager likes to put ice in their milk for breakfast.
Who is Justin Stephenson?
The analysis of available facts, evidence, observations, and arguments in order to form a judgement by the use of rational, skeptical, and unbiased analysis is called this:
What is Critical thinking?
This is a process by which we review and determine Voice of the Customer (VOC)/pain point action.
What is Root Cause Problem Solving?
This team within the Product and Underwriting organization is responsible for communicating new laws and regulations.
What is Compliance?
Our 3-5 year objective for TCR target returns is this.
What is 95%?
How many properties are on a Monopoly board?
What is 28?
Critical thinking, Analytical Discipline, Relentless Execution, Opportunities for growth, and Engagement are examples of this:
What are the areas of focus of our 3-5 year goals?
Underwriting has integrated this principal into all aspects of our organizational structure and builds strategies based on our customer's needs with involvement of the entire organization.
What is Lean?
Voice of the Process focuses on expense and this additional measure.
What is Efficiency?
We can better align profitability for renewal and new business through continuous evaluation of these:
What are underwriting rules and processes?
This NFL football player was named the 2022 Walter Peyton Man of the Year as presented by Nationwide.
Who is Dak Prescott?
The Gallup Survey has been replaced with this in 2023:
What is the Pulse Survey?
Nationwide has three customer experience principles: Effortless, Personal, and _____.
What is Reassuring?
Abbreviated as HHV, this model/score is expected to be implemented in 2023 to improve the renewal underwriting process?
What is household valuation?
One indicator of success for Voice of the Business is to improve the action rates of these two types of business.
What are New Business and Renewal?
Gummy bears were originally called this.
What are Dancing Bears?