Daily Billable Hours
What should you do if a candidate says they need more hours than contracted to complete their work.
Make sure it was approved/gets approved by the supervisor.
What are the most common reasons for non-billable time?
Teacher work days, orientation, parent conferences, snow days, etc.
What are 3 "small" issues that turn into large GM reducers over time?
PTO, Bonuses, and/or Reimbursements that weren't agreed upon before the contract.
What part of the contractor's day on their time sheet can often be disputed or cause compliance issues?
Lunch Breaks
What’s a common GM risk with unapproved PTO?
Paying for time that wasn’t built into the original margin analysis.
Why are late timecards a concern?
They delay billing accuracy, impact GM performance, and impact candidates getting paid on time.
What is something small that you can do each week that would dramatically impact your commissions overall?
Making sure your candidates are logging all their hours. (Check the Hours Utilization Report in PowerBi)
How do we combat when candidates ask for PTO over breaks AFTER the deal is done?
Unfortunately, the budget was maxed out with your hourly rate. This is absolutely something we can look into for your next contract, and make sure that's negotiated then.
How do small exceptions (i.e. uncontracted PTO, random reimbursements, etc.) affect your GM overtime?
Individually they seem minor, but over time they add up and are coming straight from your bottom line.