Policies & Response
Quiet hours is 11pm-10am weekdays and 12am-10am on weekends?
True!
UAPD need an RA escort for wellness checks?
True
It's 2am, RAs can call emergency custodial for vomit in the hallway?
True - no permission needed for bodily fluid calls
A resident can barely walk and is being carried into the dorm by their friends, who do you call?
911 (EMS/UAPD)
Anytime 911 (EMS/UAPD/TFD) is in the dorm, CDOC should be called & an IR written?
True
RAs should recycle alcohol paraphernalia for residents?
False - RAs should not touch alcohol for residents
Resident discusses homesickness with you, do you need call CDOC?
Not needed for non-critical mental health, but you can always ask for assistance
Where do RAs/DAs meet after evacuating the building for fire alarms?
Near front desk - at the fire box
Campus threat occurs, who do you call/what do you do?
Call 911/get safe (EX: if working the desk - hide in the backroom and close the gate if possible)
Its 11pm, and a resident reports mold, can you call emergency maintenance?
No, instruct the resident to submit a maintenance request/submit one for them
Who should you call first when there's a fight?
UAPD
A suspicious person is hanging by the front door and residents report safety concerns, who do you call?
UAPD
It's 10pm, if there is over a basketball-sized amount of water, RAs can call emergency custodial.
Yes - but after calling CDOC for approval
CDOC needs you to help with an emergency room move, what might you do?
Help the resident move items, get emergency linens for the resident, etc.
Non-UAPD law enforcement are allowed in the dorms?
True - but only with a UAPD escort
RAs don't need an IR if there's a cannabis smell, but no residents around?
False - an informaitonal IR is needed
Roommate conflict escalates and a resident threatens another, do you call UAPD?
Not yet - Call CDOC and CDOC will decide if UAPD needs to be called
It's 11am on a weekday and your resident reported bed bugs, can you call emergency maintenance?
No - call day time maintenance
Resident says they don't want to be here anymore and confirms they may be sucidial, who do you call?
CDOC, who will call CAPS/on-call mental health clinician
You confirmed a residents outlets are not working, do you call emergency maintenance?
No - first attempt to reset the breaker, and call CDOC if that doesn't work. (CDOC may assist, and then emergency maintenance may assist if needed)
When should UAPD be called for vandalism?
If there is a known individual responsible, if it involves a hate crime and/or if it could be excess of $5,000
Resident reports their pride flag getting vandalized, who do you call?
CDOC & possibly UAPD (bias vandalism on a residents property and they want to report)
You confirm the elevator is stuck/not working, can you call emergency maintenance?
False - call CDOC for permission, and then call KONE
If you think a resident may disclose sexual misconduct, you should first...
A resident's friend left their wallet in a room, but that resident is out of town, how do you help?
Call CDOC for permission to enter the room, and if allowed, get a second staff member to go with you to the room. (knock/announce self - and write IR)