Plans and Pricing
What plan includes Remote Access and Safety and Security? What price is the plan?
Essentials for $39.99 per month
What are the features of our Safety and Security plan?
Roadside Assistance, Stolen Vehicle Assistance, Crisis Assist, Automatic Crash Response, Turn by Turn Navigation, OnStar Guardian App
If a member calls in and would like to activate services, however the name on the account is for the previous owner, how would we enroll the vehicle?
Provisioning under activities, then enrollment
What does SME stand for?
Subject Matter Expert
When was OnStar founded?
1996
What plan includes the Remote Access plus unlimited data, and how much is it monthly?
The Connected Vehicle plan for $24.99 per month.
What is the OnStar Guardian App?
Allows you to share services with up to 7 loved ones, includes Roadside Assistance, Mobile Crash Response, and Crisis assist. Also has location service.
How do we send the signal on a pre-enrollment?
Technical Services under Activities, then Reactivation
OR
Add a sale and send the signal after disclosure
Who do we email time adjustments to, after waiting the 48-72 hours?
Skylar Knapp
What are the vehicle brands under the GM name?
Buick, Chevrolet, GMC, Cadillac
What plan includes the Remote Access, Safety and Security, and unlimited data? How much is it monthly?
The Premium Plan for $49.99 per month.
What can be done with the MyBrand App?
Lock and unlock doors, flash lights, honk your horn, start and stop vehicle, basic vehicle diagnostics, and vehicle locate
How do you comp on the 2 additional months?
Sales tab, Goodwill compensation, change months to 2, select plan, quote, purchase, then add the monthly plan from the Purchase a Plan/Sales tab.
Who are the SME's for your class?
Sam, Keke, and Barb
What team handles vehicle diagnostics, turn by turn navigation, and non-emergency roadside assistance?
Member Services Team (MST)
What plan is $14.99 per month?
The Remote Access plan.
What can the vehicle data/wifi hotspot be used for?
Connecting up to 7 devices to stream movies/games/work, also runs in vehicle apps
How do we activate the MDN if the member is adding a data plan, and we receive the error message "Carrier Billing account not found"?
Let the member know the call may drop, wrap the call, then repull the account using the STID.
How many hours can you miss of ABAY?
Preferably 0, at 8 hours there is a final warning, 16 hours may result in termination.
If a member wants to cancel service on a vehicle that they still own, who do we transfer to?
Member Loyalty Team (MLT) / Member Advocate Group (MAG)
What plan is $29.99 per month?
The Safety and Security plan.
What is included under Roadside Assistance?
If a member had service on a previous vehicle, and wants the same plan on their new vehicle, how can we see what plan that was?
What is the proper call off procedure in ABAY?
Name 3 of GM's cultural behaviors
Be Inclusive, Think Customer, Innovate Now, Look Ahead, One Team, Be Bold, It's On Me, Win With Integrity