Phone Etiquette
This should be promoted on every call
What is the Accounting Center and ACH?
Name the secure email used to send HIPAA info to providers
What is Move-It?
If you are having technical issues with Mednet (other than a frozen session) you should contact
Who is our OA Marghie?
The make busy code to use on your 15 min break
What is */10-Break?
DMS is it's acronym
What is the Document Management System?
When placing a provider on hold, should you say
What is are you able to hold for a moment?
The task to request to send a Fee Schedule to a provider
What is 1162/relations task?
You give this to a provider when they ask for an extension.
What is an applicable queue number?
The make set busy code to use when you are working on a "project" authorized by leadership
What is 8/Special Projects?
RHRP is it's acronym
What is the Reserve Health Readiness Program?
The limit of inquiries by a 3rd party caller
What is 5 per call?
The task to request a pay-to rule change/correction/ cost rule update.
What is 4629/support?
If a provider calls in to notify LHI that they are now re-open for full services from Covid-19, This is where you transfer to
Who is PNM Relations?
When you take your lunch you should do this with your phone.
What is log out?
DOS is it's acronym
The first information you should receive on a phone call.
What is Identification/Authentication of caller?
How to change/switch the PID on an order
What is submit a service ticket to CS?
If a provider calls in saying that the name of the patient is incorrect and needs it corrected. This is the department would you transfer to?
What is Customer Service?
The make busy code to use in a meeting
What is 6/Meeting?
MEPCOM is it's acronym
What is the Military Entrance Processing Command?
When a provider asks how long they have to submit a claim you tell them
What is 90 days from the date of service?
When a provider calls to ask if we have an appeal process you tell them
What is Yes? and explain the process
This current restaurant was once located where the parking lot is next to LHI building 1.
What is Piggy’s?
The make busy code to use when experiencing IT issues
What is 5/IT help?
EFT is it's acronym
What is an electronic funds transfer?