Faults
Is the person that takes care of the UA Faults that are created and have had 2 or fewer Faults closed within the past 14 days
What is a PRS?
What type of coaching a PRS can use when they have a UA Flag subcase?
What is direct contat?
In an outbound call what are the two mandatory staments?
When do we need to verify every people meter button number for a HH?
What is Interim/Remote sched?
What process do you need to follow if a HH add a new tv?
What is place the HH in Withhold (WH-F) and create and fault appointment?
Is the person that is responsible for UA faults that are created and have had 3 or more faults closed within the past 14 days
What is an FR?
What is Vacant Viewing and Excessive Viewing?
Mention 2 motivational statements?
What is a."Keep up the good work! Nobody watches television quite the way your household does. By pushing your buttons, you will make it possible for your household to count in the TV ratings. Thank you!
b.Nobody watches television quite the way your household does.Your household is very important to us.You represent your community in the TV Ratings. No one views television like you do. When you log in and out of the People Meter, you let everyone in the television and advertising industries know what you and the members of your household watch and don’t watch. Make your viewing count!
c.Thank you for your time. We really appreciate your home helping us with the ratings. We couldn't produce the TV ratings without homes like yours participating and logging in when watching or listening to your television.d.(For household size > 1)
Please remind the other people in your home of the importance of logging in to the People Meter when watching or listening to the TV. If anyone is unsure of how to log in and out of the People Meter could you remind them how?
What is something you need to do when reading the SVODs?
What is to stop in every service?
If a HH adds new peripheral devices to metered site what you should do?
What is transfer to the SMV team?
After how many days that a HH is not faulting we can clear out a fault?
What is 14 days?
What is the threshold for an VISCT?
What is 3 out seven consecutive days?
What is a question you must ask a panelist at the end of the call?
What is if they have more questions?
What should a PRS do if there is a TV count miss match during the INTERIM?
What is, If TV Count Mismatch" Verified All Tvs (in use and stored) in the home including the make and location. Also verified all of the devices connected to each non-stored TV (note: sites with two or more of the same kind of devices may only appear once in NCM)?
What are the KR valid to update during a remote sched call?
What is: people meter (NV), NUT, CTO, PC (INPA,INDA,INMA), OV
What are the two types of coaching a PRS can use when they have a UA Fault subcase?
What is voicemail and direct contact?
What is the definition of an EVIS?
What is the same visitor has logged in on the same site for 24 consecutive hours?
Mention the 4 points we need to cover during a UA Coach?
What is TV location, the day of the occurrence, who was watching and the importance of logging?
What do you need to mention when verifying the PC on a Interim?
What is
What tool you must use when completing a Remote Tech Check?
What is the ITSB Bot?
When can we close the UA fault subcase if a house has not fault in 14 days?
What is No contact (research)?
What is the difference between a UA Flag and a UA Fault?
What is the UA Flag threshold is more than 15 min per day a minimum of 4 out of 7 consecutive days and the HH still counts towards ratings, the UA Fault treshold is more than 30 minutes on a single day and HH doesn't count anymore on the TV ratings
What is the reminder we need to mention to our panelist about TV counting?
What is,
Watching or listening to the TV also includes:
Playing video games
Watching someone else play a video game
Using a connected streaming device, or using any other device connected to the TV
Watching online content on the TV
Listening to the TV while using a cell phone, tablet, or doing something else like cooking
Which meter type do we need to verify the correct name scrolls across the People Meter (PPM) when their button is pressed?
What is GTAM?
If a remote sched and tech check are perform in the same call what step you don't need to verify again?
What is SVOD and PC Summary?