Standard Script
When do you route a caller to backline for medical records
When they are requesting for bulk ROI/medical records
Where can you locate the provider insurance par who is not popping up on the par grid?
What is the Provider Finder
What feature is used to text a link to patients from Salesforce?
What is insurance capture
I am anemic and would like to schedule a consult with Dr. Belenkov at Head/Neck
What is schedule next available appointment and send an inbasket message with completed intake if no availbility
I'd like to schedule an appointment for tummy tuck. Do you have any doctors in Long Island?
DO NOT SCHEDULE send IB or warm transfer to practice
My daughter received a text to confirm her prenatal visit with Dr. Wulwick. I'm calling to confirm her appointment.
Route to backline per standard stand script.
A patient is following up on the Cost-Estimate Letter. Where can you verify on EPIC if the letter was already sent?
What is the media
Where can you find the accepted insurances for Behavioral Health
What is the Reference Doc
A patient calls to schedule their 6 months follow up mammo but they are also due for their yearly.
Schedule as screening and book in diagnostic designated slots
I have a referral to see an orthopedic for hip pain. What is the name of the document used to verify if a MD treats diagnosis
What is the cold call list
I have a complaint, can you connect me to patient relations?
What is do not route to patient relations. Follow escalation protocol
I am here on vacation from Ireland and was seen at the ER. I have a referral to a cardiologist. What is the demographic patient type?
What is International Patient
Where can you locate the practice hours
What is General and Contact information
My doctor put a script in my chart for a full body bone density scan.
Warm transfer to NYU Main Campus for scheduling
The phone number on the website for Dr. Richard Lebowitz is not working. Do you have another number?
Check Epic Phonebook for alternate numbers
John Doe calls to schedule his consultation appointment with an ENT appointment for hard of hearing. What step needs to be taken?
What is send an IB to the practice to arrange for special needs after scheduling
Where can you locate the number for a practice that other than Find-A-Doc
What is Phone Book
Where can you locate the contact information for Winthrop Garden City - Backline
What is the directory
I'd like to schedule my PSA labs at 41st Street
What is check notes if indicated for 41st street for labs, if yes, ok to schedule on RN Olga Iodko schedule. If no, refer to another facility
Resource used to locate cardiologist in Queens
What is Find-a-Doc or Epic Book-It
Ms. World request a new patient telehealth with Dr. Mahesh Krishnaiah but there is no directive on the script or banner regarding telehealth.
What is continue to schedule and send IB. Video Visit appointments can be scheduled across specialties. No same day scheduling for specialty providers
I keep getting calls to schedule my referral to a cardiologist. I already have one outside NYULH. Can I stop getting calls for this?
What is Open Linked Referral Communication and notate that the patient declined referral due to already has an establish external MD
Where can you find all the scripts for Dr. Mahesh Krishnaiah
What is Provider Search
My daughter has surgery with Dr. Ellen Shapiro next week Tuesday at the Hospital on 1st Ave. What time do I need to bring my daughter?
Advise patient that the hospital nursing team will reach out within 24 hours to confirm time and review instructions
I am due for my annual physical with Dr. Schaefer but I relocated to Garden City. What is the patient type?
What is Established physical