SLA
What would the SLA for a CFPB complaint for Accenture would be?
7 Calendar days
(RMR Scaled Operations (Accenture) will need to complete CFPB complaints within seven (7) calendar days)
Is Chime a bank?
No. Chime is a financial technology company, not a bank. Banking services are provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC*.
If a complaint is categorized in Inspector as 'Goods or Services Not Received' and the transaction was made using a credit account, which regulatory framework would apply to this case?
Non-Reg Z
Which Contact Reason should be selected when an account is closed due to a fraudulent enrollment.
The correct Contact Reason is "ID Theft"
What is the response time set in Zendesk for BBB complaints received by Chime?
BBB complaints are set at eight (8) calendar days in Zendesk
(Due date discrepancies within the BBB portal, even though the official response time from Chime to the BBB is ten (10) calendar days)
What’s a $ChimeSign?
A $ChimeSign is like a username for Chime members. You can share your $ChimeSign with other members to send and request money with Pay Anyone.
Which credit reporting tool should I check if I want to see a credit history?
The tool is Metro 2
Which Contact Reason should be selected when a member has concerns about dividing their direct deposit between Chime accounts like Credit Builder, Savings, and Checking?
The correct Contact Reason is "Split Your Pay"
Provide the SLA for a BBB rejection received by Chime.
BBB rejections received by Chime have a seven (7) calendar day response time.
(And due to due date discrepancies within the BBB portal, BBB complaints will be set at six (6) calendar days in Zendesk.)
What Chime feature allows eligible members to access between $20 and $500 of their pay before payday, based on direct deposit history and other factors, with options for free or instant delivery through the app?
The feature is MyPay
Which tool or feature within Zendesk is typically used to download attachments or access documentation requests submitted on tickets
SendSafely
What is the appropriate Contact Reason Level to select when a member reaches out about their account being turned over to the state due to dormancy?
Escheatment
What agency states this "IF ZENDESK SLA ITS 5 CALENDAR DAYS WE DONT WORK IT AND IF ZENDESK SAYS 7 CALENDAR DAYS WE HAVE 2 BUISSNES DAYS TO WORK"
THE AGENCY IS OCC
(RMR Scaled Operations will need to complete OCC within two (2) business days. However, OCC complaints should not be worked by RMR Scaled Operations if due within five (5) calendar days.)
Which Chime feature provides benefits such as higher savings APY, fee-free overdraft with SpotMe®, early access to pay through MyPay®, priority support, and exclusive Chime Deals® from national retailers?
Chime+
What comment should be left on Inspector when handling a complaint for a dispute?
;;#COMPLAINT_ZDXXXXXXXXX;;
A member’s account is closed after following a document verification process that revealed inconsistencies suggesting intentional manipulation of submitted materials. Which Contact Reason should be selected to accurately reflect the compliance-based rationale for this action?
Altered/Fabricated Docs
Based on the document "FOR TRAINING BANK DIRECT COMPLAINTS_RMRSO HANDLING" what agencies have 3 business days to be completed
Attorney General and state agency complaints (Direct) including
(Chime’s due dates for these agencies vary, but Complaints received from an attorney general or state agency DFPI will need to be completed by RMR Scaled Operations within three (3) business days.)
Which Chime feature allows eligible members to overdraft their account up to a preset limit without fees?
SpotMe
What is the name of the shelf article that agents can use to determine whether an account qualifies for a refund check when the account is closed?
Closure suspensions reference guide
A member contacts support expressing concern about a delayed transfer involving an external financial institution. Which Contact Reason should be selected to accurately categorize this inquiry?
The correct Contact Reason is "ACH"