Program
This is NOT a power of attorney but allows us to work on the client's behalf.
What is an ATC (authorization to communicate)?
The year FDR was founded.
What is 2002?
This U.S. president appears on the front of the $2 bill.
Who is Thomas Jefferson?
This system feeds you work.
What is Omni?
This is the main system you work in.
What is Salesforce?
These are our 4 core values
What is care, act with integrity, get better, & collaborate?
This is how you say "Merry Christmas" in Spanish.
What is Feliz Navidad?
This is a letter from the Creditor to confirm the settlement for the Client’s debt.
What is a SIF?
This group will speak to the client for any changes they want to make or if the client has questions.
What is client services or customer service?
Our main headquarters is located here.
What is San Mateo, CA?
This is Phoebe's signature song from the show "Friends."
What is Smelly Cat?
This is the type of case you create if an account has been recalled back to the original creditor.
What is an account sent to new collector cases?
This team works with creditors to set up settlements for our clients.
What is Negotiations?
This is our new name after the rebranding of FDR.
What is Achieve?
He is known as the King of Pop.
Who is Michael Jackson?
This team handles payment issues, CFT inquiries, & cases created by PS1.
What is RR1?
This team is in charge of all stipulation cases and requests.
What is RR2 or research & resolutions 2?
Our Rio 1 building is located here.
What is Tempe, AZ?
This kid movie revolves around the Day of the Dead.
What is Coco?
In Salesforce, this area forecasts how much money the client will have in their DA.
What is DFLI?