That Form
What is the name of the form to provide an active employee wanting a standard withdrawal?
In-Service Withdrawal Request Form
Why wasn't my contribution taken from my last paycheck?
Can a terminated participant get a loan?
Nope
At what age is a RMD valid?
73
What is a quality of good customer service?
Empathy
Communication
Patience
Problem-solving
Time management
Adaptability
What is the name of the form to provide a termed participant wanting a withdrawal?
Participant's first and last name has changed; how can this be updated?
Direct to Plan Sponsor
What does discretionary interest mean?
Loan interest rates are set by the plan administrator.
Rollover Source
78%
What is the name of the form to provide an active employee who wants funds for medical expenses?
Hardship Withdrawal Request
Who can explain a vesting schedule?
You!
What is the maximum amount a loan can be issued for within 12 months?
Up to $50,000 or 1/2 vested balance minus any outstanding loan balances within 12 months
For a participant's first RMD, if not taken by December 31st of that year, what date can it be delayed till?
April 1st of the following year.
Note: 2 RMD's would be due that year
What was the oldest known customer complaint written on?
A clay tablet in 1750 BC in ancient Mesopotamia
What is the name of the form to provide an active employee who wants to borrow funds from themselves?
Loan Application Form
Who can assist with walking a participant through completing a withdrawal form?
You!
How many days does a terminated participant have to pay their active loan balance in full before it's deemed distributed?
45 days from the date we are notified of termination
What does self-certification mean regarding a hardship withdrawal?
Plans can let you digitally certify your financial emergency without submitting paper receipts immediately.
Note: They must keep all bills, insurance claims, and eviction notices for at least three years in case of an IRS audit.
What year was the first call center patented?
1973 named Galaxy Automatic Call Distributor
What should be included in the form provided to a participant for a plan that has QJSA?
Spousal Consent
Who can update an active participant's address?
Plan Sponsor
What is a reason why a participant would need other documentation when submitting a loan request?
Spousal Consent
Residential Loan
Hardship Only Loan
What are the two qualifications needed for a standard withdrawal of only Roth funds to be fully non-taxed?
Age 59 1/2 and have contributed to Roth source for 5 years or more
What is the duration of the longest customer service call on record?
10 hours 43 minutes - Zappos.com had a customer call in for a pair of shoes