Sites
Which site has the most open access?
Colton and Redlands
What departments are in Primary Care?
Internal Medicine
17 yrs and below
Urgent Cares nearest to BMG sites
Excer
What visit type would you schedule for a patient needing more information on their lab results?
Telemedicine - Lab Results - 10 mins
Do not schedule at the 8:10 am slot - only for practice
Which sites have labs available?
Redlands Main, Highland, and Banning
What is the age requirement for an Internal Medicine Provider?
18 years +
Which site(s) do we not schedule Peds for?
Oasis and Banning
For what departments would you use the CARE DT?
Primary Care Only
How long is a Follow Up Visit?
20 mins
Highland Address
See Sharepoint
How would you handle a patient requesting to schedule a procedure?
We would call the site. If no answer, send a phone encounter.
What is the criteria on how many teens you can schedule per hour?
2
Patient calling with SOB. How would you handle?
Contact site, wait 1 mins, send high priority phone encounter. If no answer, escalate to CSS by Teams Chat.
What is a Sr. New Patient?
Someone 65 yrs and older and new to the medical group, no appointments within 36 months.
Cameron Meis
Name 3 APC's
See Provider Directory
How many siblings can you schedule per day in Peds?
2
What is our opening scripting?
Thank you for calling Optum, this is ___. How may I help you?
What is a PDV?
Post Discharge Visit = Hospital Follow Up
Names all the BMG Primary Care sites
Redlands, Advantage, Yucaipa, Highland, Banning, Beaumont South, Colton
Name 2 Locum Providers
See Provider Directory
After what time can physicals NOT be scheduled?
4pm
What is the difference between an HMO and a PPO plan?
HMO - assigned to the medical group / doctor
PPO - has a network of providers/specialty, not specifically assigned to a medical group.
How many back to back commercial physicals per half day, can PSC schedule?
2 AM
2 PM
Total 4