Systems
Used to document phone calls.
What is CareForce?
Adding callers name, phone number when call comes in.
What is Creating Case?
The three parts of a good greeting.
What is thank you for calling, starting your name, and offering assistance?
Number of days recognized as paid holidays within Quest.
What is 7?
AUTH
What is patient authenticated?
Used to look up current orders still needing to be collected.
What is Quanum?
Work Type I choose when scheduling an appointment.
What is Appointment-PSC?
Putting yourself in the other person's shoes and showing the patient that you understand how something has personally affected them.
What is empathy?
Quest program that assists in paying for higher education.
What is Education Assistance?
QMS
What is Quest Management Systems?
Used to look up appointment information when the patient does not have a confirmation number.
What is Time Trade?
I need this in order to Wrap Up a call.
What is an Interaction/Add Task?
Knowing what resources are available and leveraging that knowledge to quickly solve customer issues.
What is Internal Channel Navigation (or using resources)?
Employee offers and discounts are provided here.
What is Quest Benefits Plus?
IOP
What is In Office Phlebotomist?
Used to look up PSCs and their detailed information.
What is Facility Database?
Checkbox I must click if discussing any questions about COVID.
What is the COVID Checkbox?
The ability to solve a caller's issue effectively so that they don't have to call back.
What is first call resolution (FCR)?
As a member of this program, awarded points are automatically accumulated in your personal points balance. You may use your points for exciting rewards from our online catalog, including merchandise, gift cards, experiences, tickets, and much more.
What is RecognitionQuest?
FIC
What is Frontline Idea Card?
Main site used to find resources like forms and general information to assist patients.
What is the Q Know?
Information I must document if scheduling an appointment.
What is the confirmation number and site code?
The three competencies that Quality uses for call evaluations.
What is Call Management, Positive Language, and Issue Resolution?
Cost of lab work for a Quest employee.
What is free if partaking of Medical Insurance options 1 or 2?
RRL
What is Rapid Response Lab?