FORMS
When would a PSC give a patient an MRR form?
To have medical records released to or from other medical facilities.
A Patient presents or makes call to the clinic requesting a medication refill. What macro would be used to generate this request and TE?
Generate a TE
Where is the PSC chart scrub supposed to be charted?
Billing Alerts
PCP stands for...
Primary Care Provider
When would a PSC give a patient a ROI Form?
To grant someone, other than the patient, access to receive or give PHI on patient's behalf.
What information should be confirmed when generating request for RX:RF?
Medication Name and dosage, preferred pharmacy, Last seen date, and next appt date.
What appointment type would be used for a covid swab?
Nurse Visit
Where can you find some of the BIHC specific electronic forms like the patient compact in ECW?
Documents Tab --> Ecliniforms
What does c/o stand for...
Complaints of.
When would a PSC give a patient a Consent to Accompany Form?
To grant someone, other than the patient, consent to accompany the patient to their appointment's.
Where does a PSC send RX:RF request when complete?
Check the coverage plan
Pre-op appointment.
What tab are imaging orders and results located in?
DI
What does dx stand for...
Diagnosis
A Patient presents to the clinic requesting to establish care for a relative. What forms should the patient be given?
Registration, MRR, and Compact Form.
What Additional information can be checked when processing RX:RF?
RX Refill amount and last refill date.
A Patient presents or makes a call to the clinic requesting to see a specialist. What does the Patient need in order to see a specialist?
A Referral.
What Macro should be used to generate a TE for Pre-op appointments?
Preop request Macro
What does COPD stand for...
Chronic obstructive pulmonary disease.
A Patient presents to the clinic to drop off forms for PCP to complete. What is the standard turn-around time for forms to be completed?
3-5 Business days.
A Patient presents or makes a call to the clinic to request a NEW prescription. What is the appropriate information to gather?
Make a TE to chart new RX name, reason for RX request, and preferred pharmacy. Send TE to Nurses for triage.
What information should be gathered in the TE for a patient requesting to schedule a sick visit?
List of all the symptoms PT is experiencing, Symptom onset date, treatments tried and any pertinent information such as: ER or Urgent Care visit dates and locations pertaining to symptoms or illness and pain scale if appropriate.
True or false? Patients are able to do TH appointments VIA Facetime.
FALSE.
What does HIPAA stand for...
Health Insurance Portability and Accountability Act.