It's the Walmart Way
The first store to carry the Walmart name opened in Rogers, Arkansas in what year.
What is 1962
Lemon-Aid balances for full-time associates begin with this many hours.
What is 42
The amount of time in which we try to answer calls to be within SLA is.
What is 60 seconds.
The people People Services agents call if there's something weird and it don't look good.
What is AHT (Average Handle Time)
While Walmart started in the US, it now operates in this many countries.
What is 19
After using it, Lemon-Aid time is added back to the balance on this day.
What is the 91st day.
This percentage represents the target each agent should meet or exceed for schedule adherence.
What is 92%.
The number of life event sessions due to marriage Ross Gellar would have completed as a Walmart associate.
What is 3 (Carol, Emily, Rachel)
The site where all business and knowledge article updates are posted.
What is Workvivo
Walmart employs this many associates globally.
What is 2.1 million.
Preplanned time away that's been approved by WFM is considered this.
What is "authorized".
What is 95%.
The acronym SMH stands for this action that Jeff Morgan does multiple times a day.
Actively listening and validating a caller's concern without interrupting.
In 1992, Sam Walton first articulated this motto that remains our company's mission still today.
"Save people money so they can live better."
The email address to submit notifications or request time off.
What is PSCCWFMSupport@wal-mart.com
The target number of calls per productive hour agents should meet or exceed is.
What is 6 (Benefits & Payroll)
OR
What is 5 (Canada Support & Transition Services)
The avenger who shares the name of a popular benefit available to Walmart associates.
Who is Vision
This leader began her Walmart career in 2002 as a Benefits contact center agent and is now the Group Director for all of People Services.
Who is Cherri McClure
The first Walmart pharmacy opened in this year.
This is the earlier pre-planned time off can be requested.
What is 6 months.
The approximate number of calls or chats taken by our team in Q1 and Q2 combined.
What is 112,000.
What is AI - Artificial Intelligence
This AI supported tool should be used during every customer interaction.
What is Agent Accelerator or Knowledgebase