General Card Information
What is the debit card limit for Jumpstart accounts?
Jumpstart: $250 purchase / $250 ATM
Name at least 3 different ways you can search for a member in QuickAssist.
Card number, SSN, Phone, Checking, Savings, & Last Name plus First name, MI, State, or Zip Code
How can you freeze the panel in place to reveal additional search/ filter options in the Network Log?
Clicking the binoculars
Where do I update member account information?
What is the Client ID?
5726
What is the debit card limit for a standard checking account?
Standard Checking: $10,000 purchase / $500.00 ATM
How do I see more details for a transaction in Quick Assist.
Click the "+" sign and more details.
TRUE/ FALSE PIN Fail count only needs to be changed in Keystone, if member needs immediate access.
False. PIN Fail count resets every 24 hours. If the member needs access to their PIN Immediately you will need to reset it in Keystone AND in PSCU (Quick Assist)
Can you tell me if my card shipped?
Search card > Maintenance tab > Card/PIN issued
How much does it cost for a Skip-A-Pay?
$35.00
What is the debit card limit for business accounts?
$15,000 purchase / $500 ATM
How many days does declines and authorizations appear in QuickAssist?
3 days.
How can I see if a Cardholder was Present at the time of a transaction?
Network Log > Item > Cardholder Presence
How will I filter a transaction to show only Pending Items?
Recent Transactions > Click Green Pending
What time zone is Quick Assist in?
Eastern Time Zone. Quick Assist will be 1 hour ahead of Alabama One.
What must be provided to activate a NEW debit card?
Card number, Last 4 of SSN, and DOB
Which widget shows fraud/ dispute cases?
Memo
TRUE/ FALSE Once I click confirm in QuickAssist the card is active and ready to be used, I've did my part.
False. Before activating the card in PSCU make sure it is active in Keystone. If it is blocked for any reason in Keystone the card will not activate in PSCU.
Walk me through a PIN Reset
Maintenance - scroll to the bottom
What are the different ways you can filter Recent Transactions?
Show All, Pending, Declined, Posted
What must be provided to activate a reissued card?
Card number, CVV, and last 4 of SSN
If the external status in QuickAssist is anything else but Normal, what does this mean?
It's blocked in Keystone or Redi.
What are the 3 different Point of Sale Entry modes in Keystone?
901: Magnetic Strip was used
062: Keyed Entry (manually typed the card info in – online purchases)
051: PIN used
How do I order a replacement card?
Keystone > Capture > Reason> Capture & Issue New
How many months of history is available in Quick Assist?
3 months