Salesforce Basics
Communications
Trailhead
SysAid
Thanksgiving
100
Is Salesforce a desktop-based interface or a browser-based interface?
Browser-based
100
What are email communication best practices?
Be: Detailed, Specific, Courteous, Professional, and anticipatory.
100
What is Trailhead?
Fun Way to Learn
100
Where are new incidents or requests entered?
Service Desk
100
What is the most popular sport on Thanksgiving
Football
200
Where are Training Hours recorded?
Service Purchases
200
Failure to share information or ideas effectively is what?
Miscommunication
200
What is a bite-sized learning unit?
Module
200
True or False – When creating a new ticket assign the ticket to "None"
True
200
What is the traditional main dish for Thanksgiving dinner?
Turkey
300
How to copy a report to edit and make your own?
Clone
300
What are ways to be a better communicator?
Be a better listener, stop assuming, ask questions.
300
What are the ways to login to Trailhead?
Salesforce, Google, LinkedIn, or Email
300
What field should internal communications be entered on a ticket?
Internal Note
300
What is the name of this Holiday thanksgiving movie?
A Charlie Brown Thanksgiving
400
Where, in a client account, are meetings or appointments entered in a Salesforce record?
New Event (under Activity)
400
True or False: All client related communications should be saved to client account in Salesforce?
TRUE.
400
Where in Trailhead do users complete Hands on Activities (Challenges)?
Hands On Orgs (Profile)
400
How can users find support tickets by ticket number?
SR Quick Search
400
What is the "sauce" that is popular to put on mashed potatoes?
Gravy
500
What is: "Our one source of truth"
Salesforce?
500
True or False: The better we communicate, the more success we can achieve.
TRUE.
500
Where can users get help, answers, and support from peers.
Trailblazer Community
500
How does a user switch between adding an incident or a request?
Drop down arrow adjacent to the "New" button.
500
According to the Guinness Book of World Records, the heaviest turkey weighed how much? 60, 70, 80, or 90 pounds?
80