Listening Tips
Repeating a message to the speaker to confirm your understanding of the message.
What is Paraphrase
This tab contains the link to Trailmixes.
Old Blue Eyes
Who is Frank Sinatra?
S.A.M.
What is Strategic Account Manager?
Distractions, Prejudices, Assumptions, Attitude, Culture
What are barriers to effective communication?
Nod, "Uh huh," "I see"
How do we show engagement/attention?
Get Started with Salesforce
What is the name of the last assigned Trailmix?
December 21st
When is the Winter Solstice (Northern Hemisphere)/Summer Solstice (Southern Hemisphere)?
Ms. Danois
Who is the Director of Professional Services Org?
Biggest obstacle inhibiting business success.
What is ineffective communications.
Asking questions for more information.
What is question/probe?
Prove your skills with real-world business challenges
What are Superbadges?
PSO
Migration Specialists
Who are Mr. Keith DeMoura, Mr. Eric Hill, and Ms. Rachel Gorlewski?
(Bonus - Ms. Becky Sullivan for some accounts)
Log Out icon in Neos
What is the proper way to close Neos?
Waiting for the other person to pause or finish.
What is being patient/not interrupting?
Role based Salesforce credentials.
What are Certifications?
Silly holiday bigfoot movie with John Lithgow.
What is Harry and the Hendersons?
Approves Go-Lives
Who is Ms. Desiree Lambert?
The first call with a migrating client following sale.
What is the "Kick-Off" call?
Eliminate distractions and barriers to active listening.
What is focusing?
Use company Salesforce credentials.
February 7, 2021
When is the 2021 NFL Super Bowl?
Voice of Needles
Who is Mr. Bryan Billig
"Doing the same thing over and over and expecting a different result."
What is the definition (rather the execution) of insanity?